HFTP Connect – Hospitality Blog

This Week’s Links from Pineapplesearch 2/12/2016

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PsearchLinks A selection of this week’s interesting articles from Pineapplesearch.com — a hospitality-specific search site. Log-in to Pineapplesearch.com to customize the content to your areas of interest.

Links for February 12, 2016


Move Your Career Forward in 2016

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MovingYourCareerForwardinWEBDETypically the month of January is all about setting goals for yourself. Most people makes goals to lose weight, stay organized or travel more, but what about career goals? Have you made any?Whether you are just starting out in the hospitality industry, overseeing a team or managing your property, make 2016 the year you are moving your career forward down the path to success. HFTP can help you maximize your potential in so many ways. Here are some resources to get you started:

  • Good Communication Skills are Key to Leadership Success — Learn how to use transparency to build trust and motivate employees to exceed expectations with Danny Goldberg, CPA, CIA, CISA.
  • Building a LinkedIn Profile — Explore the social media outlet’s multiple features to help enhance your profile for a more professional presentation with Tanya Venegas, MBA, MHM. This article will teach you how to leverage LinkedIn’s capabilities in our hyper-connected industry to convey the professionalism that will set you apart from the rest.
  • Discovering the Secret of Incentives that Work — Beverly Dennis, MBA, CHAE, CHTP discusses how to acknowledge differences in personalities and translate that into “superior customer service, employee retention and a more productive business unit.”

So what are your goals for 2016? Do you want to make meaningful connections or develop new skills? What about to gain industry knowledge to help advance your career? All of these are worthy goals. Rather than looking in different places for help, HFTP membership can provide all the tools and resources you need in one place. Read More »

Chapter Leadership: Choosing Dynamic Content for Your Next Meeting

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SS Blog PostThere are so many items that go into pulling off a successful event from the venue to the food, but the hardest task is often planning the educational content.The first thing you have to do is make a plan. What do your chapter members want to hear about? What is a good time of year to have your educational content meetings? Take all the guess work out of the planning and ASK! Read More »

This Week’s Links from Pineapplesearch 1/22/2016

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This Week’s Links from Pineapplesearch 1/15/2016

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HFTP’s CHAE and CHTP Gain Ground as Recent Updates Take Effect

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CHAECHTPStackedwProfessional education does not end the moment one graduates from university. In fact, the moment a diploma is in hand, is probably the beginning of a long educational journey that builds on years of expertise. HFTP’s two certifications – the Certified Hospitality Accountant Executive (CHAE) and the Certified Hospitality Technology Professional (CHTP) – have taken a large role in the career path for both hospitality finance and technology professionals. The two designations are designed to demonstrate the holders’ commitment to their industry specialty, and provide employers with a concrete measurement for gauging the designation holders’ knowledge base.

With recent changes to both exams, the numbers of designation holders have started to build, with 17 new CHTP holders in December 2015 based in six different countries (USA, U.K., Mexico, UAE, Bermuda and The Netherlands). Support has come from all levels: from newly-established group designation programs to certifications awarded to high-level IT executives.

HFTP Global Director Michael Levie, CHTP, CEO of CitizenM – an international hotel company with tech-forward properties, just recently earned his CHTP.

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HOSPACE 2015 Serves Up Universal Hospitality Discussions

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By Arlene Ramirez, CHAE, CHE, CHIA, MBA

London was calling on Thanksgiving this year. So, instead of having turkey and trimmings, a hefty portion of education on emerging technologies, revenue management and live interviews with international industry experts were served at HOSPACE 2015, a one-day annual conference and exhibition hosted by HOSPA. HFTP as a sponsor organization was well-represented with HFTP Global Director Michael Levie of CitizenM as one of the spotlight interviews.

While many sessions were specific to trends and issues being faced in the local U.K. market, there were also discussions on universal topics faced by all. As always, one of the highlights of any conference besides the educational components are the opportunities to network, share and discuss issues with other delegates and get their perspectives on new and old topics.

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Leader or Visionary, They Aren’t Necessarily the Same Thing

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By Lyle Worthington, CHTP, HFTP Global Vice President

As I sat on my flight home from Dubai, I couldn’t help but reflect on the past few days: my experience in the Middle East, and the incredible size and scale of everything in Dubai. Things are growing there at a rate that I can’t begin to describe, and that, of course, means the hospitality industry is booming there as well.

Dubai is home to the first 7-star hotel, the Burj Al Arab, which shuttles you from the airport in a helicopter and provides you a dedicated butler and personal in-suite chef, and the world’s tallest hotel: the JW Marriott Marquis. The sheer number of 4 and 5 star hotels there is staggering, and everywhere you look there are huge cranes working 24 hours a day on even more. There are currently 64,000 keys in Dubai, with 27,000 more coming in the next three years. Read More »

FCC Tackles Wi-Fi Blocking

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By Koyulyn Miller, Paul Besozzi, and Monica Desai of Squire Patton Boggs (US) LLP


The US Federal Communications Commission (FCC or Commission) continues to flex its enforcement muscles, most recently focusing on companies that would block or hamper consumer access to free Wi-Fi services.

Just last year the FCC raised eyebrows by using a provision of the Communications Act, heretofore applied to limit use of phone bill call detail information, to find that two companies – YourTel and Terracom – failed to protect all “proprietary information” they may have collected on customers. This week, the FCC’s Enforcement Bureau (EB) Chief, Travis LeBlanc, unequivocally emphasized to hospitality venues, e.g., hotels, convention centers and other commercial establishments, that Wi-Fi blocking is a “disturbing practice [that] must come to an end.”

This action, when combined with the FCC’s recent penchant for record-setting fines, should cause any venue that wants to require customers to use its own Wi-Fi services to take notice.

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EUs Ruling Against Safe Harbor Agreements Throws Companies in Limbo

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Early in October the ability to “personalize” our relationship with customers hit a road block for companies that do business in Europe and the United States. The European Court of Justice ruled against the 15-year Safe Harbor principles which were used as a framework for companies to transfer personally identifiable information (PII) from the European Union to the United States. In a business climate such as the hospitality industry’s that increasingly depends on customizing the customer experience to attract and keep loyal customers, this has put us all on pause.

In plain terms, data that is collected from European citizens in Europe currently cannot be transferred out of the EU. This ruling came about as concerns have grown that data that is transferred out of the region do not reside under the same protections provided by the E.U., which has largely been firm on safeguarding its citizens’ personal data.

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