Sitting at my departure gate at LAX, I am reflecting upon the events of the that took place during the Club and Hotel Controllers Conference. It will take some time for all of the information to settle into my mind, so I can fully appreciate the true value of the experience.
The conference center felt overwhelmingly large at the beginning as my colleagues and I were learning to navigate our way from one session to the next or through the exhibitor booths. The exhibits addressed all the technological needs, opportunities and dreams our properties could ever have. Everyone was very helpful, welcoming and above all knowledgeable about the products they were marketing. The one thing I would complain about is that the sessions rooms were on the cold side, which meant that I ended up spending half my breaks warming up in the sun instead of browsing through the exhibits.
The educations sessions were very informative and addressed a variety of subjects that I found relevant for improving my daily work, from information security, to career advancement, to revenue management and fraud detection. All of the speakers were inspiring and passionate about their subject. I was happy to note that the subjects were general in nature, which made them relevant to all properties internationally. Read More »