HFTP Connect – Hospitality Blog

Archive for Category - Education

Big Data – Just a Marketing Gag?

Written by: Michael Toedt, CEO

Big Data is omnipresent. Statements such as “Data is the new oil,” and “Data is the salt of modern merchants,” show how valuable data has become. But what is so important about this data? The majority of hotel managers will have no answer to these questions, although they should.

Big Data is more than the rapid increase of data, although it builds the foundation. According to forecasts the amount of data will increase 50-times from 2010 to 2020.

In business context the question is how data can be used to enhance the products and services offered or to even develop new products, also how Big Data will change the way hotels interact with their customers on and off-site. Read More »

2014 Annual Convention Guest Bloggers Needed – Apply Today!

Written by: sara

Returning this year, HFTP Connect is looking for professionals involved with the hospitality industry who would like to write original and educational blog posts about their Annual Convention & Tradeshow experience.

Official Blogger Benefits:

Complimentary Full Conference Registration which includes admittance to all convention activities, including scheduled meal functions, exhibits, Welcome Reception, President’s Evening and educational sessions.

Credit as the author of the blog post and links to blogger’s web site, social media accounts, etc.

Official Blogger Requirements:

Five blog posts related to the conference, see Guidelines for acceptable posts:

•  One prior to Annual Convention & Tradeshow
•  Three during the week of  the Annual Convention & Tradeshow
•  One post conference
If the official blogger fails to perform the blogger requirements, the blogger will be charged for the amount of the Annual Convention Full Conference Registration ($625 USD).

If you’re interested, please send a brief description on why you would be a good guest blogger and a sample of writing to Sara Shafer by August 25, 2014.

Disclaimer: As an association, HFTP may not endorse or promote a product or vendor. HFTP Connect is educational in nature and blog posts must not be sales-oriented. Products or vendors may only be mentioned in an educational format.

A Final Glance Through the Rearview Mirror

Written by: Monica Henegar

Sitting at my departure gate at LAX, I am reflecting upon the events of the that took place during the Club and Hotel Controllers Conference. It will take some time for all of the information  to settle into my mind, so I can fully appreciate the true value of the experience.

The conference center felt overwhelmingly large at the beginning as my colleagues and I were learning to navigate our way from one session to the next or through the exhibitor booths. The exhibits addressed all the technological needs, opportunities and dreams our properties could ever have. Everyone was very helpful, welcoming and above all knowledgeable about the products they were marketing. The one thing I would complain about is that the sessions rooms were on the cold side, which meant that I ended up spending half my breaks warming up in the sun instead of browsing through the exhibits.

The educations sessions were very informative and addressed a variety of subjects that I found relevant for improving my daily work, from information security, to career advancement, to revenue management and fraud detection. All of the speakers were inspiring and passionate about their subject. I was happy to note that the subjects were general in nature, which made them relevant to all properties internationally. Read More »

HITEC in Hindsight

Written by: James Lingle

For the longest time, the running question for late night TV viewers was “Are you Leno or Letterman”? For me it has always been Letterman. Don’t get me wrong, Leno is great – but there was always something about the Top 10 list that I looked forward to. It is in that spirit, but with far less tongue in cheek humor, that I share with you 5 (or so) things I found pretty cool at HITEC this year. Warning – some of this is just for fun!

  1. Robert Irvine – I love the Food Network – and if you know me – I love food. I heard he was at the Comcast Business booth a couple of times. That would have been almost as cool to see as Warren Moon was in Minneapolis!
  2. Intello – This is a company that had a start in HSIA with our friends north of the border and is bringing a seriously compelling and affordable product to the market of digital signage. Cloud based and cost effective on the hardware and services side, I will be getting to know this company much better. They could bring affordable digital signage to hotels that previously would have never considered it. Read More »

It’s a Wrap!

Written by: Randy Craven, CHTP

There was a Google Glass demo booth at HITEC this year; Dr. Ajay Aluri from West Virginia University was doing the demos. This was my first time using Glass.

Glass has come a long way.  The current “Explorer” version ($1,500) feels weightless and can record video for one hour. Of course the price and performance will continue to improve.

Glass makes it easy to take video and pictures and share them. This isn’t different than a phone really, but Glass makes it virtually friction-less to do this:  no phone to pull out, no app to open. When recording video you don’t need to look away from what you are recording. Read More »

Balancing Act

Written by: James Lingle

I have to admit that as a product of the 80’s I really liked all those 80′s movies. Ferris Bueller’s Day Off, Risky Business, Star Wars sequels, Indiana Jones, Ghostbusters and The Terminator were among the favorites. Not that I am opposed to John Hughes movies – that just tends to be more my wife’s style. One of the best parts about all of these movies were the great one liners:

“I am your father,” “I’ll be back” and “…when this baby hits eighty-eight miles an hour…” have all become classics. As I have worked my way through the last couple of days, I have had to balance a lot of time in the office with HITEC. So naturally – another 80’s quote came to mind – “balance is key Daniel-san.”

One of the challenges I think we all face coming to HITEC is how to manage our “day jobs” while we are here. For vendors, I wonder sometimes if it is a bit easier – after all we’re all here (name that movie paraphrase!). While not everyone of their customers is onsite, a large number of them are. Do their mailboxes slow down, or like many an attendee, do they continue to pile up? Read More »

Quite Interesting So Far

Written by: Samuel Ayisi

It is really exciting to be in Los Angeles for this year’s HITEC and so far so good. Monday evening’s opening party at the Belasco Theater was quite sensational. Good music, good food and drinks, and good conversations. Not to mention the elegance of the venue.

HITEC itself has been running quite smoothly. The registration and badge pick-up processes have been less cumbersome this year, thanks to the producers, HFTP. I was unable to attend Monday’s opening keynote. However, Tuesday’s keynote session on “The Collaborative Economy” presented by Rachel Botsman was very good. If you’ve never heard Rachel speak, you should check out her presentations on TedTalks and YouTube. You’ll not be disappointed. Read More »

HITEC Tuesday — The Secret is Out

Written by: Randy Craven, CHTP

I know the HITEC Advisory Council’s secret formula. (drum roll)… The keynote speakers are all there to scare you.

That was funny, right? At this time, please visualize Monday’s keynote Douglas Merrill raising his hand (an inside joke if you weren’t there).

Tuesday’s keynote, Rachel Botsman, knocked it seriously out of the park (while scaring the pants off us). I will stop short of saying that by itself it justified the trip, but hearing speakers like her is why you should be here, if you aren’t (yesterdays L.A. HFTP Chapter/IBS party at Lucky Strike Lanes being another).

Ms. Botsman talked about the emerging (heck, it’s here) Collaborative Economy. Read More »

My Club and Hotel Controllers Conference Experience

Written by: Monica Henegar

I have to admit that on my way to conference I had a moment where I thought ‘what if I won’t know what to write about?’ Well I am just halfway through the first full day of sessions and my fear is materializing, not because I have nothing interesting to write about, but because I was told that I only have to write one post during the conference and I am having a hard picking my best experience.

Everything I have witnessed so far has been amazing, from the HITEC opening keynote speaker, Douglas Merrill, who inspired me with his smarts and eccentric presentation. He turned my perception of information security upside down. I was amazed by the architecture and atmosphere of  the Belasco Theatre, where the HITEC opening party was held on Monday night and by the various education sessions I have attended so far. Probably the most mind-blowing, was the magician that charmed me and my colleagues at the entrance to the exhibit hall. Read More »

Super Monday

Written by: Randy Craven, CHTP

HITEC Monday is the day of super sessions that last up to two and a half hours. Does anyone know how to condense four of these into my 500-word limit?

The first session of the day was also my favorite, “Building a Better Hotel Infrastructure” led by Robin Koetje, Ken Barnes and James Lingle. It was the sort of block-and-tackle information that I come to HITEC for. Here are a few of the many great points made:

  • You’ve got to start with the environment. what are the brand standards and other decisions that are already made for you?  What is the owner’s vision and mindset? Are they in it for the long haul, or to flip? Do they want to push the envelope in terms of technology and guest services, or play to the low denominator? What are the local requirements; for example is water abundant or scarce? Read More »

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