Many people in the hospitality industry, as well as my family and friends, know that I travel quite a bit with my Crestline responsibilities; assuming the role of HFTP Global President has me traveling even more! Starting in early November, I was fortunate to travel as an HFTP representative for almost four weeks. I started my tour on November 9 at the International Hotel, Motel + Restaurant Show® (IHMRS) and American Hotel & Lodging Association Fall Conference in New York City. With approximately 18,000 industry professionals in attendance at the IHMRS, it was a phenomenon to behold! While this was my fourth attendance at the IHMRS, the people, products, and plethora of education and networking opportunities never cease to amaze me. Read More »
The faculty experts at the Kendall College School of Hospitality Management recently released its trends outlook for the hospitality industry for 2014. The hospitalitymanagement program is highly regarded in the Chicago for preparing students for careers in the hospitality industry. With the combined collaboration of the entire faculty from the hospitality program, they were able to come with this infographic that provides a lot of insight into the top trends within the hospitality industry for the upcoming year. I’ve highlighted some of the more interesting findings below: Read More »
Ranking highly on TripAdvisor’s Popularity Index, a rating system based on quantity, quality and recency of customer reviews, is the best way to draw new customers to your hotel. Knowing that responding to reviews can entice others to write their own, the Four Seasons Hotel in Austin jumped 26 spots to become the highest rated hotel in the city. But how exactly did it happen? Read More »
It definitely was a challenge to wake up early on Saturday morning, after a great evening of celebration, food and dance the night before at the President’s Evening gala and get in learning mode. But when the coffee and Dr. Pepper set in, I found some great ideas from Mike Flint’s presentation on labor management. It is quite important to update schedules and to review them daily against actual hours worked. Failure to react, results in higher labor costs and affects profitability— and this is all about reviewing a simple employee schedule. Next up was a presentation on being an Asset Manager. This sparked my curiosity as I have never worked with one in my career. But Nick Bonrepos and Ben Matanga provided great insights that bridged both hotel assets and real investment gaps for a better understanding of how both these areas go hand-in-hand. Read More »
After two learning sessions on Thursday, I wanted to stretch the last one out at 3:45 p.m. in the Stemmons Ballroom to participate in Revenue Strategy: A New Direction for Revenue Management. Both presenters, Patrick Bosworth of Duetto Research and Cindy Estis Green of Kalibri Labs, shared best practices and offered new insights to the new frontier of revenue management. But it was getting late in the day. I can’t adjust to central time as yet since I’m from San Francisco, and already, it was a long day for me. I hung on and enjoyed the information shared by both Patrick and Cindy.
After an exhausting day at the Texas State Fair near the Cotton Bowl with the representatives from the San Jose State University student chapter, we got a nice, Texas welcome at the exhibit hall and Welcome Reception. It was nice to dine on the hors d’eouvres here at the Hilton Anatole after a day of fried Oreos and corn dogs. I stopped by a few booths that caught my eye, particularly the stuffed animals that Post Integration gave away. Since I didn’t win much at the carnival games at the Fair, I nabbed one here at our Convention. Read More »
Last week on October 7, valuable, long-time HFTP member Joyce Christmas passed away. Joyce was instrumental to IAHA’s (now HFTP) expansion into hospitality technology. Joyce was vice president of Chervenak, Keane and Co. a hospitality technology consulting firm based in New York City.
“Joyce Christmas was a longtime friend of mine and HFTP (IAHA),” said Frank Santos, CHA, CHAE, HFTP Global Past President and CFO for Rosen Hotels & Resorts. “Joyce was instrumental in getting HFTP’s first computer system donated and worked countless hours on the educational program for HITEC. Joyce will be missed by many people in the hospitality industry.”
In 2007, Joyce was recognized with the HFTP Hospitality Technology Award of Merit for her three decades of coverage and promotion of hospitality technology via the industry newsletter, The CKC Report. Awarded every five years, recipients are selected by members of HFTP’s International Hospitality Technology Hall of Fame as individuals who have made a significant innovation or breakthrough that established a path for others in hospitality technology. Read More »
There are only a few more days away until the Annual Convention & Tradeshow and it looks like HFTP has a great line-up in store for us. Now the first day rolls with the latest and greatest in golf technology via GOLF 20X. Although I don’t play golf at all (I just watch golf), I can’t wait to see what new innovations and technologies are to be delivered. From what is new on the golf course to the golf cart, I am certainly excited to check out the GOLF 20X experience, and it’s something that an avid sports person should not miss.
The next three days have a lot to offer. Attendees have the option to choose from a variety of topics including leadership and personal development, internal controls, productivity, the upcoming 11th revised edition of the Uniform System of Accounts for the Lodging Industry, to PCI compliance. The club industry has plenty of topics to choose from such as panel discussion for the Uniform System of Financial Reporting to technological innovations and the future of IT in the club industry. While there are several opportunities to learn more about food and beverage, we venture to different industries such as gaming and cruise lines and learn more about their IT and finances. Read More »
We’re excited that our 61st Annual Convention & Tradeshow is right around the corner! The Education Advisory Council and our own staff have gone to great lengths to make this a great event. With the new-themed education this year, attendees can make the convention work for them by picking and choosing what areas of their career they want to learn more about. Although, the meeting is filled with classroom education, nowadays not all of the learning takes place inside the classroom. The convention offers many opportunities for attendees a chance to really connect and discuss the industry with other attendees while offering a little fun for you as well.
First-time Attendee Orientation
For those joining us for the first time this event is just for you. Hear from attendees who attend the convention year after year to learn how to navigate the conference and get the most out of your time in Dallas. Read More »
HFTP Connect will feature posts throughout the week of the 2013 Annual Convention & Tradeshow provided from the aspect of the official guest blogger, Tony Llanos. Find out more about Tony below and keep watch during the week for his insights as a convention insider. Look for the Official Blogger image in the daily newsletter. Read More »