HFTP Connect – Hospitality Blog

« Newer Entries

Weekly Connect from PineappleSearch 7/15/16

Written by:

Weekly-Connect-Logo-2-768x143Weekly Connect from Pineapplesearch.com. This week’s tour of news and information from Pineapplesearch.com. Here is what happened in hospitality this week:

Visit and register at Pineapplesearch.com – the hospitality-specific search engine – for the latest news and information. When you register you can customize your experience, bringing the topics of interest to you front and center; as well as elect to receive a weekly news digest delivered via email.

Chapter Events – July 15-31

Written by:

CHAPTER REVIEW (3)

Here is an exciting listing of all events our chapters have planned for the second half of July.

  • July 15

Greater New Orleans Chapter

Chapter Fishing Trip – Venice Marina

6:00 a.m. – 3:30 p.m.

RSVP to: nolahftp@gmail.com

  • July 19

Fairfield/Westchester Chapter

Annual Golf Charity Outing – GlenArbor Golf Club

Please direct any inquiries to: John Riccio – jriccio@glenarborclub.com

  • July 20

Austin Chapter

HFTP Educational Luncheon “Building Corporate Culture: The Importance of Relationships” – Westwood Country Club

11:30 a.m. – 1:00 p.m.

RSVP to Laura Smith: lauras@westwoodcountryclub.com

Read More »

Weekly Connect from PineappleSearch 7/8/16

Written by:

Weekly Connect Logo 2

Weekly Connect from Pineapplesearch.com. This week’s tour of news and information from Pineapplesearch.com. Here is what happened in hospitality this week:

Visit and register at Pineapplesearch.com – the hospitality-specific search engine – for the latest news and information. When you register you can customize your experience, bringing the topics of interest to you front and center; as well as elect to receive a weekly news digest delivered via email.

Announcing the 2016-2017 HFTP Global Leadership Slate

Written by:

Earlier this year, the nominating committee — comprising past HFTP Global past presidents, advisory council chairs and chapter presidents — were tasked with picking the HFTP members that would replace the outgoing directors of the HFTP Global Board. After a long day of interviews, the nominating committee was able to narrow down their choices. Without further ado, here is the official slate for the 2016–2017 HFTP Global Executive Committee and Board of Directors.

Executive Committee

  • HFTP Global President Lyle Worthington, CHTP, self-employed consultant
  • HFTP Global Vice President Tim Nauss, CHAE, chief financial officer at Macao Studio City
  • HFTP Global Treasurer Scot Campbell, CHTP, vice president and chief architectural officer IT at Caesars Entertainment
  • HFTP Global Secretary Michael Levie, CHTP, executive at citizenM
  • HFTP Global Immediate Past President Arlene Ramirez, CHAE, CHE, CHIA, MBA, principal at ADR Hospitality Consulting

Read More »

Designing Experience With the User in Mind

Written by:

Written By: Katerina Berezina, Ph.D., CHTP, CRME Lyle_Mehmet3

Lyle Worthington, CHTP, the global vice president of HFTP, delivered a keynote address at the international Hospitality Information Technology Association (iHITA) 23rd annual research conference on June 19, 2016. iHITA is an academic association that aims to bridge the gap between the industry and academia, as well as to advance hospitality technology research and education. iHITA annual research conference is co-located with HITEC. The annual conference brings together professors, industry professionals and students to discuss the latest developments in hospitality technology research.

Worthington’s keynote address “Solve for U(x). The Need for User Experience Research” introduced the area of user experience research to the academic audience and initiated a dialog about the research topics that are relevant to the industry. As researchers, we often ask ourselves if we are asking the right questions, if we are studying the topics of relevance that are new to everybody and relevant to the industry. Therefore, Worthington’s address was the session everyone at the conference was looking forward to.

Read More »

Weekly Connect from PineappleSearch 7/1/16

Written by:

Weekly-Connect-Logo-2-768x143

Weekly Connect from Pineapplesearch.com. This week’s tour of news and information from Pineapplesearch.com. Here is what happened in hospitality this week:

Visit and register at Pineapplesearch.com – the hospitality-specific search engine – for the latest news and information. When you register you can customize your experience, bringing the topics of interest to you front and center; as well as elect to receive a weekly news digest delivered via email.

It Is A Wrap

Written by:

Written By: James Lingle

I was asked at lunch today by an industry colleague and friend what I saw at HITEC that stood out. It is a pretty common question, I think, and one that is a great way to reflect on the week that was HITEC. If you saw my first blog this year, I am book-ending my final blog with the same theme – I hope you catch it!

EWP_4622-Pano

Time in a Bottle – In the immortal words of Jim Croce, “there never seems to be enough time.” The show floor this year was huge. I saw so much, but when I looked at my pre-show list of the vendors I wanted to meet, I plain just ran out of time. I think the show floor size speaks volumes to how much vendors are willing to invest in our industry and their view of the economic outlook.

Ch-Ch-Ch-Ch-Changes – OK, I am co-opting a little David Bowie here, but sometimes it is easy to miss the change that happens right in front of you. Three particular items this year really jumped out at me that may not have if I had not missed last year.

Read More »

Unique and United: The Road Map of Hospitality Technology

Written by:

Written By: Katerina Berezina, Ph.D., CHTP, CRME

Explore_hotel

When reflecting on my entire HITEC experience, I was asking myself questions about what I have seen and where technology is going. Overall, I have noticed that hospitality technology is moving towards integration and convergence in order to ensure seamless user experience. I call it “unique and united.” This means that different players in the hospitality technology field are bringing together their expertise to build a united eco-system that may ensure a unique experience for each user. We are connecting different systems to be able to differentiate and recognize every customer, and tailor the experience to their needs and preferences.

Nowadays, hotels work with an extremely diverse group of customers. Some customers discover hotels in printed catalogs, on billboards or during a conversation with a travel agent; while others come to hotels via meta-search, opaque travel agencies or flash sales websites. Some customers shy away from using technology and are more comfortable with doing things the way they have been doing them for years. However, other customers keep abreast with the latest developments, they are connected and they are “smart” (e.g., using smart devices, living in smart homes, etc.). In light of all these changes, every hotel should answer a question: Am I as smart as my customers?

Read More »

Gamification – Go Ahead and Spin the Wheel!

Written by:

Written By: Jennifer Jones

Roulette-Wheel

When I go to Vegas, I would much rather spin the roulette wheel than play a game of craps — mostly because I do not understand the rules of craps. It is much easier for me to place my chips on lucky number 24 and take my chances, because being a control freak, I like to completely understand how I lose my money.

Have you ever tried to introduce the concept of exciting guests, potential guests or employees into playing a game so you can gather data or educate them on something? Research shows that when people psychologically feel that they have earned their reward, they see it like a prize over marketing. This introduces the concept of gamification, or the art of applying game-playing techniques to motivate and engage people to participate in marketing techniques for your product or service.

Read More »

A Lesson in Service

Written by:

Written By: James LingleUntitled design (8)

I have heard it said, in a variety of ways, that the way to see someone’s character is to see how they treat those who have no influence over them. I do not know how true that might be, but it sounds good when I hear it. In general, I have always considered myself a service-oriented person. I think it is why I ended up in the hospitality industry, even if it was on the IT side!

Holding doors open for others, taking time to look at a passerby when they speak to you and you respond, looking others in the eye – those are all things that speak to me as being service-oriented. This week, HITEC served me up two reminders of what service really means. The first was just an everyday encounter. As I was leaving my hotel for the convention center a member of the hotel staff was mopping the floor, as I approached, she smiled at me and let me know where the dry spot was. I thanked her and as I passed by she saw my HITEC badge, called me by my name and wished me a good day. I stopped, wished her a good day as well and thanked her for using my name.

Read More »

« Newer Entries Older Entries »