Over the past few years, the Certification Advisory Council (CAC) and the HFTP Board of Directors have been discussing the Certified Hospitality Technology Professional (CHTP) Program. The question of how do we keep a technology certification relevant, is obviously one of the biggest questions we are faced with every time we meet.
As we all know, technology is evolving rapidly these days. The evolution and innovation of technology has also impacted the hospitality industry as well as the CHTP certification program. HFTP was aware that the CHTP exam was dated in some of the sub-section content areas that were tested on the exam. The study materials reflected this information as well. The perception of the CHTP program, from the industry’s point of view, is simply that the exam has some issues that needed to be addressed. HFTP is on a mission to fix these issues and the industry’s perception of the certification program as a whole. At our best efforts, HFTP has removed dated and subjective questions that were on the current CHTP exam.
Are you still using the default password that came with your point of sale (POS) or payment system? Or, using 12345 or password1? If so, you need to change it right away to help protect card holder data. Passwords are one of the easiest ways for criminals to sneak in to access information if not updated from the default or, if passwords are too simple, it can also make it easy for data thieves to break in. And we all know the low hanging fruit always gets tapped first. Read More »
I left HITEC sensing mobile and the resulting real-time communication was a dominant theme this year and the future of our business, but barely scratching the surface of overall impact. With the lightening pace of change, the role of the IT manager has never been more difficult; opening the mind to embrace new high-impact technology, while continuing to protect against constantly emerging threats (PCI, malware, phishing, and other malevolent activity). It’s not an easy balance to achieve, but some organizations have been aligning a few technology resources with marketing to ensure new market realities are quickly leveraged by current technologies. Read More »
In two years we will have forgotten that there was actually a “year of the tablet.” As mobile, hand held computing will become so ubiquitous in the operation of our business.
Tablet productivity will come from two sources. The guest and the hotel employee.
The guest becomes another user on your system without the training you would normally give to your staff. They make reservations, will check themselves into your hotel, order room service, request towels, all with no training.
Now just think of the effect tablets in the hands of your employees will have. They will be mobile, but more importantly, training times will be greatly reduced. You will even be able to train a general manager or director of sales to check a guest into the hotel. Read More »
The REALLY Big Show
The “rise” occurred on Tuesday afternoon and It was a REALLY big show starring senior people from Facebook, Google, Trip Advisor and Room 77. The stage was groaning with all these heavyweights in one place. Cindy Estis-Green did a great job in getting each to discuss their strategies of:
She had two pundits that started the Q&A into a frank and lively discussion. Read More »
Every year the first thing I do at HITEC, pretty much to the exclusion of all else, is wander each and every aisle. I’m in that zone between focus and apathy, just cruising for new vendors, products, marketing … things … that catch my eye.
In no particular order, here are a few of the people and companies that, primarily because of product and in some cases product category, caught my eye this year.
A brief caveat, I have no relationship with any vendor mentioned, and in no way should mention here be construed as endorsement or recommendation. In most cases my opinions and thoughts were shaped by a brief, but universally smart and engaging conversation. Read More »
Hundreds of vendors are about to spend three days hawking their wares to thousands of attendees at HITEC. It’s a thrilling time for all the techies who attend. It’s like a toy show. All new bright shiny stuff to look at. This year, Tablets and clouds…… sounds like what doctors and weatherman talk about.
On the exhibit floor, there will be magnificent castles with princesses spinning stories of the “magic wand” that will solve all technology problems. A three ring circus with all sorts of software performing a cunning array of stunts. Travelling medicine wagons with tonics to cure all that ails you. Read More »
Well, hello again! For better or worse, I’m back for another year as a HITEC Guest Blogger. I so enjoyed meeting and speaking with many of you last year, and writing up my thoughts,that when the opportunity arose I once again tossed my hat in the ring. I’m pleased and gratified that HFTP has (foolishly) seen fit to let me do it again this year!
Rather than repeat myself and my bio, I’ll just point you to my introductory post from last year; Pretty much all remains the same, including my interests in mobile, discovery and cloud.
For this year, however, I have my eye on a couple of new concepts that aren’t so much about technology itself, but how technology can help us do better serving our customers, whether those customers are guests or other businesses. Read More »
Cloud computing, which has upended business models from music to movies to medicine, has now reached the hospitality industry in the form of hosted property management systems. These new cloud-based systems eliminate the need to purchase expensive hardware (including servers, networking equipment and data backups) and allow owners and managers to monitor their properties from any device with an Internet connection.
When hotel operators hear about this, one of their first questions is about security. How can they trust their sensitive data is secure when it’s somewhere “out there”? Read More »
HFTP Connect is featuring four guest bloggers throughout HITEC 2013. The bloggers will be providing you their insights on all things HITEC from their different viewpoints and experiences in the industry. Before we get to Minneapolis, read on to learn a little about each of our guest bloggers and don’t forget to say hello if you see them onsite.
In no particular order:
As the call center manager for one of Minnesota’s favorite gaming destinations she is always on the lookout for technology and programs that will increase effectiveness and efficiency. At the Grand Casinos, they like to stay on the cutting edge of technology, but the day-to-day routine does not always offer the opportunities to learn what is the latest and greatest. While blogging for HITEC 2013, Patty seeks to find the next technology that will enhance guest services and will also bring a local perspective. Read More »