It is really exciting to be in Los Angeles for this year’s HITEC and so far so good. Monday evening’s opening party at the Belasco Theater was quite sensational. Good music, good food and drinks, and good conversations. Not to mention the elegance of the venue.
HITEC itself has been running quite smoothly. The registration and badge pick-up processes have been less cumbersome this year, thanks to the producers, HFTP. I was unable to attend Monday’s opening keynote. However, Tuesday’s keynote session on “The Collaborative Economy” presented by Rachel Botsman was very good. If you’ve never heard Rachel speak, you should check out her presentations on TedTalks and YouTube. You’ll not be disappointed. Read More »
I left HITEC sensing mobile and the resulting real-time communication was a dominant theme this year and the future of our business, but barely scratching the surface of overall impact. With the lightening pace of change, the role of the IT manager has never been more difficult; opening the mind to embrace new high-impact technology, while continuing to protect against constantly emerging threats (PCI, malware, phishing, and other malevolent activity). It’s not an easy balance to achieve, but some organizations have been aligning a few technology resources with marketing to ensure new market realities are quickly leveraged by current technologies. Read More »
In two years we will have forgotten that there was actually a “year of the tablet.” As mobile, hand held computing will become so ubiquitous in the operation of our business.
Tablet productivity will come from two sources. The guest and the hotel employee.
The guest becomes another user on your system without the training you would normally give to your staff. They make reservations, will check themselves into your hotel, order room service, request towels, all with no training.
Now just think of the effect tablets in the hands of your employees will have. They will be mobile, but more importantly, training times will be greatly reduced. You will even be able to train a general manager or director of sales to check a guest into the hotel. Read More »
The REALLY Big Show
The “rise” occurred on Tuesday afternoon and It was a REALLY big show starring senior people from Facebook, Google, Trip Advisor and Room 77. The stage was groaning with all these heavyweights in one place. Cindy Estis-Green did a great job in getting each to discuss their strategies of:
She had two pundits that started the Q&A into a frank and lively discussion. Read More »
Every year the first thing I do at HITEC, pretty much to the exclusion of all else, is wander each and every aisle. I’m in that zone between focus and apathy, just cruising for new vendors, products, marketing … things … that catch my eye.
In no particular order, here are a few of the people and companies that, primarily because of product and in some cases product category, caught my eye this year.
A brief caveat, I have no relationship with any vendor mentioned, and in no way should mention here be construed as endorsement or recommendation. In most cases my opinions and thoughts were shaped by a brief, but universally smart and engaging conversation. Read More »
Well, hello again! For better or worse, I’m back for another year as a HITEC Guest Blogger. I so enjoyed meeting and speaking with many of you last year, and writing up my thoughts,that when the opportunity arose I once again tossed my hat in the ring. I’m pleased and gratified that HFTP has (foolishly) seen fit to let me do it again this year!
Rather than repeat myself and my bio, I’ll just point you to my introductory post from last year; Pretty much all remains the same, including my interests in mobile, discovery and cloud.
For this year, however, I have my eye on a couple of new concepts that aren’t so much about technology itself, but how technology can help us do better serving our customers, whether those customers are guests or other businesses. Read More »
As we lead up to HITEC 2013 in June, HFTP Connect will be talking to our keynote speakers about their expertise and how it relates to thehospitality industry through the Ask the Experts column.
An Expert View on the Monetary Revolution
David Wolman is a contributing editor at Wired. He has also written for such publications as the New York Times, the Wall Street Journal, Time, Outside, Newsweek, Discover, Forbes, New Scientist and Salon, and his work appeared in Best American Science Writing 2009. A former Fulbright journalism fellow in Japan and graduate of Stanford University’s journalism program, he now lives in Portland, Ore. where he received a 2011 Oregon Arts Commission Individual Artist Fellowship. David has written three books since 2005 with the latest being The End of Money, published by Da Capo Press in February 2012. Read More »
Although specific requirements will vary, all professionals are increasingly expected to develop their digital competencies and have a working knowledge of each of the four big technology trends: Social (social media and other social technologies), Mobile (smart phones and tablets), Analytics (including big data) and Cloud computing (both for proprietary systems and software as a service (SaaS)).
I think in terms of return on investment. If you think that hotels are gilded palaces to guest experience, then this post is not for you.
You are cordially invited to stop reading now.
Still here? Okay. Good.
Here is the underlying premise to Brad’s Unwritten but Logical Laws for Successful Hotel IT: Hotels are businesses.
They exist for the sole purpose of making money for their owners. Period. The End.
If you think differently, then this post is not for you and you are once again cordially invited to stop reading.
Still here? Wonderful.
You are hearty stock and shall be rewarded generously with the following knowledge. Here are the laws. Read More »
HITEC 2012 is my first experience with Hospitality Finance and Technology Professionals (HFTP). I am quite impressed with the organization and array of innovative technologies I see in the exhibit hall.
Now that I’ve seen the technologies on the HITEC exhibit hall floor, I can’t wait for my next trip! The top 3 guest technologies that I am most excited to experience on a future trip are:
1. Hotel room check-in and access via smart phone
I can’t remember the last time I checked into a hotel when I wasn’t tired and grumpy from travel. I would love to be able to go straight to my room to freshen up before enjoying the property.
Two products I found especially useful are: Read More »