HFTP Connect – Hospitality Blog

Posts Tagged - technology

New Momentum for CHTP

Written by: Mick Nissen, CHAE, CHTP


Over the past few years, the Certification Advisory Council (CAC) and the HFTP Board of Directors have been discussing the Certified Hospitality Technology Professional (CHTP) Program. The question of how do we keep a technology certification relevant, is obviously one of the biggest questions we are faced with every time we meet.

As we all know, technology is evolving rapidly these days. The evolution and innovation of technology has also impacted the hospitality industry as well as the CHTP certification program. HFTP was aware that the CHTP exam was dated in some of the sub-section content areas that were tested on the exam. The study materials reflected this information as well. The perception of the CHTP program, from the industry’s point of view, is simply that the exam has some issues that needed to be addressed. HFTP is on a mission to fix these issues and the industry’s perception of the certification program as a whole. At our best efforts, HFTP has removed dated and subjective questions that were on the current CHTP exam.

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Passwords, it’s as easy as 123

Written by: Bob Russo


Are you still using the default password that came with your point of sale (POS) or payment system? Or, using 12345 or password1? If so, you need to change it right away to help protect card holder data. Passwords are one of the easiest ways for criminals to sneak in to access information if not updated from the default or, if passwords are too simple, it can also make it easy for data thieves to break in. And we all know the low hanging fruit always gets tapped first. Read More »

ANOTHER Credit Card Breach — What Now?

Written by: Frank Wolfe, CAE

The recent data breaches at major retail outlets such as Target, Michaels Stores Inc. and Neiman Marcus brought this type of modern crime to the forefront in the minds of the consumer; and for us in the hospitality community, it really hit home when news surfaced of a breach at White Lodging properties throughout the United States. For those who were not able to keep up with the “screaming headlines’ about this incident, one thing that both consumers and credit card retailers were warned about is that there would be more to come … and obviously they have. I am going to also predict that there will be even more of these that we will hear about over the next few months from other types of businesses and organizations.  Regardless of the tens of millions of dollars industries spend to protect credit card data, criminals who try to steal this data are constantly attacking our information systems and eventually they get lucky — for a short time. As in these recent cases, they were shut down. Read More »

Sit Back, Relax, and Enjoy Your Education

Written by: Steven Stout, CAE

One of the many benefits offered as part of being an HFTP member is access to the ProLinks Webinar Archives. Here members can select from a long list of hot topics offering over 75 hours of education.

Not able to join us at a face-to-face meeting? Or are the regular scheduled webinars offered at an inconvenient time for your individual schedule? HFTP members can access ALL webinars HFTP has ever offered whenever and wherever works for them.

How do I get to the Archives? Simply visit www.hftp.org then log-in. Visit the Webinars page and look for the HFTP ProLinks Webinar Archive link at the bottom of the page. Current HFTP members will find an an entire list of recordings and accompanying handouts to choose from.

With topics ranging from PCI Compliance to Club Technology Issues – members can seek out the topic that is on their radar and watch these quick one hour sessions.

There are even opportunities to see various perspectives on certain “hotter” topics which may have been offered one or more times during the creation of ProLinks Webinars. Read More »

So How Did It End?

Written by: Brad More

So HITEC 2013 is in the can. I can comfortably say that for me, this was the best HITEC in many years. I figured I’d close out the year with a few topics that sprang forth from my brain post show, in no particular order:

Sessions and Keynotes

This year, the session and keynote topics converged very tidily with my own personal interests. It was actually pretty easy to put together a full palette of educational panels and presentations to fill each and every day. In the past, it’s been a challenge for me to fill my days without just mindlessly wandering the show floor looking for something to do or someone to chat with.

Take it for what it’s worth, but I actually extended my planned stay and put off a day of vacation to attend a session on in-room technology the last morning. That’s good planning and I, for one, hope it continues!

The Old Guard

The old guard companies were represented in force as usual. It was good to see that the whales aren’t resting on their laurels; they’re pushing forward with new products and improving the robustness and stability of current offerings. This hasn’t always been a given year over year. While I’m notionally a vendor by trade and not an hotelier, I think this is a great thing for hoteliers, a trend I hope continues. … Frankly, it’s refreshing. Read More »

HITEC 41: Mobile and Real-Time Data

Written by: Neil Foster

It’s taken a few days for it all to sink in.

I left HITEC sensing mobile and the resulting real-time communication was a dominant theme this year and the future of our business, but barely scratching the surface of overall impact. With the lightening pace of change, the role of the IT manager has never been more difficult; opening the mind to embrace new high-impact technology, while continuing to protect against constantly emerging threats (PCI, malware, phishing, and other malevolent activity).  It’s not an easy balance to achieve, but some organizations have been aligning a few technology resources with marketing to ensure new market realities are quickly leveraged by current technologies. Read More »

Employees Untethered

Written by: Warren Markwart

This is the year of the tablet. Try and find a vendor, that doesn’t have a tablet as part of their product.

In two years we will have forgotten that there was actually a “year of the tablet.” As mobile, hand held computing will become so ubiquitous in the operation of our business.

Tablet productivity will come from two sources. The guest and the hotel employee.

The guest becomes another user on your system without the training you would normally give to your staff. They make reservations, will check themselves into your hotel, order room service, request towels, all with no training.

Now just think of the effect tablets in the hands of your employees will have. They will be mobile, but more importantly, training times will be greatly reduced. You will even be able to train a general manager or director of sales to check a guest into the hotel. Read More »

It’s Going to Change Bigtime

Written by: Warren Markwart

The REALLY Big Show

“The Rise of the Metamediaries” sounds like a science fiction horror show.

The “rise” occurred on Tuesday afternoon and It was a REALLY big show starring senior people from Facebook, Google, Trip Advisor and Room 77. The stage was groaning with all these heavyweights in one place. Cindy Estis-Green did a great job in getting each to discuss their strategies of:

  • Dreaming
  • Planning
  • Booking
  • Experience
  • Sharing

She had two pundits that started the Q&A into a frank and lively discussion. Read More »

The Showroom Floor: Put On Your Dancin’ Shoes

Written by: Neil Foster, CHTP, MBA

On your mark. Get set. Go!

The exhibit hall opened for business on Tuesday, and there’s a frenzied dynamic on the floor ever since; it reminds me of a busy beehive or ant hill in a sophisticated kind of way. Realizing time is a common enemy for client and vendor alike — with only three days to work with — opportunity must be sized up in the blink of an eye. It’s been a long wait since last year’s spectacle and it’ll be another’s year time before the next gathering.

The psychology of the event is interesting to me to dissect.  There are entertainers, free refreshments, stress balls and toys scattered around, looking to catch our primal attention. Many of the key players set up in large aesthetically inviting displays near the main entrance, while smaller entrepreneurial outfits were based further from the beaten path. There is an element of Darwinism to the individual offerings. It will be interesting to see the businesses becoming more prominent next year and others replaced by more marketable ideas. Read More »

Stuff That Caught My Eye — 2013 Edition

Written by: Brad More

Every year the first thing I do at HITEC, pretty much to the exclusion of all else, is wander each and every aisle. I’m in that zone between focus and apathy, just cruising for new vendors, products, marketing … things … that catch my eye.

In no particular order, here are a few of the people and companies that, primarily because of product and in some cases product category, caught my eye this year.

A brief caveat, I have no relationship with any vendor mentioned, and in no way should mention here be construed as endorsement or recommendation. In most cases my opinions and thoughts were shaped by a brief, but universally smart and engaging conversation. Read More »

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