Big Data is omnipresent. Statements such as “Data is the new oil,” and “Data is the salt of modern merchants,” show how valuable data has become. But what is so important about this data? The majority of hotel managers will have no answer to these questions, although they should.
Big Data is more than the rapid increase of data, although it builds the foundation. According to forecasts the amount of data will increase 50-times from 2010 to 2020.
In business context the question is how data can be used to enhance the products and services offered or to even develop new products, also how Big Data will change the way hotels interact with their customers on and off-site. Read More »
Glass has come a long way. The current “Explorer” version ($1,500) feels weightless and can record video for one hour. Of course the price and performance will continue to improve.
Glass makes it easy to take video and pictures and share them. This isn’t different than a phone really, but Glass makes it virtually friction-less to do this: no phone to pull out, no app to open. When recording video you don’t need to look away from what you are recording. Read More »
It is really exciting to be in Los Angeles for this year’s HITEC and so far so good. Monday evening’s opening party at the Belasco Theater was quite sensational. Good music, good food and drinks, and good conversations. Not to mention the elegance of the venue.
HITEC itself has been running quite smoothly. The registration and badge pick-up processes have been less cumbersome this year, thanks to the producers, HFTP. I was unable to attend Monday’s opening keynote. However, Tuesday’s keynote session on “The Collaborative Economy” presented by Rachel Botsman was very good. If you’ve never heard Rachel speak, you should check out her presentations on TedTalks and YouTube. You’ll not be disappointed. Read More »
That was funny, right? At this time, please visualize Monday’s keynote Douglas Merrill raising his hand (an inside joke if you weren’t there).
Tuesday’s keynote, Rachel Botsman, knocked it seriously out of the park (while scaring the pants off us). I will stop short of saying that by itself it justified the trip, but hearing speakers like her is why you should be here, if you aren’t (yesterdays L.A. HFTP Chapter/IBS party at Lucky Strike Lanes being another).
Ms. Botsman talked about the emerging (heck, it’s here) Collaborative Economy. Read More »
The first session of the day was also my favorite, “Building a Better Hotel Infrastructure” led by Robin Koetje, Ken Barnes and James Lingle. It was the sort of block-and-tackle information that I come to HITEC for. Here are a few of the many great points made:
- You’ve got to start with the environment. what are the brand standards and other decisions that are already made for you? What is the owner’s vision and mindset? Are they in it for the long haul, or to flip? Do they want to push the envelope in terms of technology and guest services, or play to the low denominator? What are the local requirements; for example is water abundant or scarce? Read More »
I know it is early, but I am already hearing the same question I hear every year, “What do you think about the traffic on the show floor?” Everyone seems concerned about how many people are walking around at the show. I know it matters, but I have to wonder if it matters as much as we think. After all, the show floor is sold out and attendance seems strong from what I can see, even in the educational sessions.
Sometimes I think we judge the success of a show by how many people we have to squeeze past as we try to get to the next appointment. Do we take into consideration the size of the hall or the time of day or the people who are trying to get out early (we know who we are!) Read More »
HITEC is here again and this year we are heading for the City of Angels. If you’ve never visited Los Angeles, then this might also be a good opportunity to see what the city has to offer. I’ve been told that it’s an exciting city, but don’t ask me. Apart from a short flight change years ago, I’ve never spent time in L.A., so this trip should be interesting!
I assume that those of us attending HITEC 2014 are looking forward to interacting with exhibitors and expanding our knowledge through the educational sessions – all in an effort to discover what the available technology, new or old, can do for us. Some may also be excited about opportunities to network with peers, explore new business partnerships, or the chance to catch up with friends and colleagues. Hopefully, this year’s event will be exciting, interesting, and fruitful for all of us! Read More »
One glance at my inbox says it all… HITEC is just around the corner. It’s time to step back from the day-to-day and get immersed in what’s happening with technology in our industry. From a career standpoint, this is what Dr. Stephen Covey (in his book The Seven Habits of Highly Effective People) called “Sharpening the Saw.”
This will be my third conference. After my first HITEC in 2012, I kicked myself for not having been there all along. Even though it’s a bit of a hike from North Carolina, it has become a must-attend event for me.
We all share the feeling that keeping up with technology in our industry is an overwhelming task. None of us can know everything about hospitality technology (although some of my HFTP colleagues do amazingly well at it), but our constituents — whether we call them clients, coworkers, or something else — seem to think that we should. Read More »
With HITEC 2014 just a few short weeks away, I thought it would be timely to go ahead and update the industry on the latest progress HFTP has made concerning the CHTP Certification Program since the CHTP Task Force meeting earlier this year.
At the HFTP March council meetings, the Certification Advisory Council and a few members from the CHTP Task Force, revisited where the CHTP is today. The group then took an in-depth look at the current CHTP certification program examination questions. The group eliminated several more subjective and for lack of a better term, ‘dated’ exam questions from the pool. As a result of that review, the exam question pool was also significantly reduced, leaving approximately 242 usable questions that can be applied toward the new CHTP exam that is currently being developed. Read More »
As we lead up to HITEC 2014, HFTP Connect will be talking to industry experts and keynote speakers about their expertise and how it relates to the hospitality industry through the Ask the Experts column.
An expert view on the revolutionary Collaborative Economy and the hospitality industry
Rachel Botsman is a global thought leader on the power of collaboration and sharing through digital technologies to transform the way we live, work and consume. She has inspired a new consumer economy with her influential book What’s Mine is Yours: How Collaborative Consumption is Changing the Way We Live. TIME Magazine recently called Collaborative Consumption one of the “10 Ideas That Will Change the World.” Rachel is the founder of Collaborative Lab, the leading source of expertise for businesses and governments that want to embrace the collaborative economy to revolutionize business and society.
1. How did collaborative consumption theory become your brain child?
Five years ago, I started to wonder how ideas such as eBay, Zipcar and Airbnb were connected. What I recognized, was the early stages of a transformation in how technology could match ‘needs’ and ‘wants’ changing not just what we would consume but how we would consume through collaborative models and marketplaces; hence the term ‘collaborative consumption.’ Read More »