HFTP Connect is featuring four guest bloggers throughout HITEC 2013. The bloggers will be providing you their insights on all things HITEC from their different viewpoints and experiences in the industry. Before we get to Minneapolis, read on to learn a little about each of our guest bloggers and don’t forget to say hello if you see them onsite.
In no particular order:
As the call center manager for one of Minnesota’s favorite gaming destinations she is always on the lookout for technology and programs that will increase effectiveness and efficiency. At the Grand Casinos, they like to stay on the cutting edge of technology, but the day-to-day routine does not always offer the opportunities to learn what is the latest and greatest. While blogging for HITEC 2013, Patty seeks to find the next technology that will enhance guest services and will also bring a local perspective. Read More »
As we lead up to HITEC 2013 in June, HFTP Connect will be talking to our keynote speakers about their expertise and how it relates to thehospitality industry through the Ask the Experts column.
An Expert View on the Monetary Revolution
David Wolman is a contributing editor at Wired. He has also written for such publications as the New York Times, the Wall Street Journal, Time, Outside, Newsweek, Discover, Forbes, New Scientist and Salon, and his work appeared in Best American Science Writing 2009. A former Fulbright journalism fellow in Japan and graduate of Stanford University’s journalism program, he now lives in Portland, Ore. where he received a 2011 Oregon Arts Commission Individual Artist Fellowship. David has written three books since 2005 with the latest being The End of Money, published by Da Capo Press in February 2012. Read More »
Much has been said lately about hotel room security and the technology used to keep our guests safe and secure while under our care. The topic’s been on the news, posted online, argued about in court, and in at least one case, has the potential to become a national security issue. So, as my first in a regular monthly series column, I decided to do a bit of research and find out how hotel room security compares to typical security at a guest’s home?
I went online to find out that the average time it takes to pick a home lock is between 5 and 30 seconds which I thought was pretty fast! Anyone with a credit card that will work can buy a nice set of lock picks that vary from $5 to $300 USD. Although one website insisted that I agreed not to use them in an illegal manner. Further research uncovered something called a “bump” key that you can either make (via YouTube Video with over 2 million views) or is easily purchased online that will allegedly open about 90 percent of home locks. With statistics like this, a home lock does not seem to be very useful. Read More »
As we lead up to HITEC 2013 in June, HFTP Connect will be talking to our keynote speakers about their expertise and how it relates to the hospitality industry through the Ask the Experts column.
An Expert View on Cybersecurity and the Hospitality Industry
Theresa Payton is one of America’s most respected authorities on Internet security, net crime, fraud mitigation and technology implementation. As White House Chief Information Officer from 2006 to 2008 — the first woman ever to hold that position — she administered the information technology enterprise for the President and 3,000 staff members. Prior to working in federal government, Payton held executive roles in banking technology at Bank of America and Wells Fargo. As founder of Fortalice, LLC, a security, risk, and fraud consulting company, she now lends her expertise to organizations large and small, helping them improve their information technology systems against emerging, amorphous cyber threats.
Q: How is Internet security changing?
Consumers and business professionals alike should focus on the fact that Internet security will always be changing. Every new technology that we adopt becomes tomorrow’s targets for cybercriminals. Tools to block out the bad or only let in the good traffic are not enough. Combatting Internet threats requires a comprehensive approach, some of these components include: understanding your data architecture, knowing your vendors, sharing information within your peer group about cybercrime, developing relationships with law enforcement, implementing tools, updating processes to protect your digital assets and educating employees, contractors and suppliers on what you require them to do in order to safeguard your organization. Read More »
HITEC 2013 is just a couple of months away and there is already a ton of buzz surrounding this year’s show. If you have not registered, I suggest you do so before May 20th to save yourself or your employer some money.
If you are trying to justify your attendance and time away from the office, keep in mind the following reasons HITEC 2013 is not to be missed.
In no particular order:
1.High-profile Keynote Speakers
Once again, HFTP has managed to secure some pretty impressive keynote speakers for HITEC 2013. These speakers will knock your socks off with the level of expertise they have to share on the trending topics:
- Cyber-security Solutions — From the Firing Lines to a Fireside Chat: CIO to CIO with Theresa Payton, former Whitehouse CIO.
- The Monetary Revolution — The End of Money with author David Wolman and Wired magazine contributing editor.
- Hospitality IT — Meet the Techs: CIOs Discuss Today’s IT Challenges, moderated by Scot Campbell, vice president and CIO of Pinnacle Entertainment, Inc. Read More »
Although specific requirements will vary, all professionals are increasingly expected to develop their digital competencies and have a working knowledge of each of the four big technology trends: Social (social media and other social technologies), Mobile (smart phones and tablets), Analytics (including big data) and Cloud computing (both for proprietary systems and software as a service (SaaS)).
HITEC 2013 is June 24 – 27 in Minneapolis, Minn.
See the information below for details on the opportunity and review posts from HITEC 2012 Guest Bloggers:
HITEC Official Blogger Benefits:
- A Complimentary Full Conference Registration.
- HITEC Press Access – Access to all the education sessions, an Opening Party pass and access to the exhibit hall.
- Internet access in the HITEC Press Room to write blog posts (blogger must have own laptop).
- Credit as the author of the blog post and links to blogger’s web site, social media accounts, etc.
HITEC Official Blogger Requirements:
- Five blog posts related to HITEC, see Guidelines for acceptable posts:
- Email blog posts, along with any pictures, to Sara Bailiff
- If Official Blogger fails to perform the blogger requirements, the blogger will be charged for the amount of the HITEC Full Conference Registration ($725 USD).
- HFTP will help bloggers in securing hotel reservations; however, bloggers are responsible for room, tax and incidentals.
If you’re interested, please send a brief description on why you would be a good guest blogger to Sara Bailiff.
Deadline for submissions is Monday, May 6th.
Disclaimer: As an association, HFTP may not endorse or promote a product or vendor. HFTP Connect is educational in nature and blog posts must not be sales-oriented. Products or vendors may only be mentioned in an educational format.
I do a lot of business travel, so I’m not surprised to see that noise regularly tops the list of guest complaints according to the J.D. Power North American Hotel Guest Satisfaction Index Study. Not even luxury properties are resistant to this problem. The 2011 study delved even deeper, finding that only 43 percent of guests made their dissatisfaction known to staff and, of those, just 35 percent said the issue was fixed. That left 85 percent of noise problems unreported or unresolved.
And the financial impact of noise is substantial. Hotels offer guests rebates and other discounts as conciliatory measures. Properties suffer from reduced return business and can quickly acquire a poor reputation through word-of-mouth and online reviews. Read More »
The economy was soft and the travel industry had never really recovered from 9/11. New project dollars were tough to come by and the level of innovation on display year over year at HITEC showed it.
Now, a couple of years later we’re seeing a proliferation of new start ups and companies moving into the hospitality space. Hospitality and travel are even popping up as viable subjects for venture capital, with mainstream VC’s like Ignition Partners taking a substantial position in Hipmunk.com and the creation of specialized travel and hospitality funds like Thayer Venture Partners.
I’m going to state right here that I was blown away. The level of innovation coming from the historically (ahem) ponderous companies of hospitality is nothing short of amazing.
My first visit was to Micros Systems.
Let’s face it kids, some people think of Micros as the 800-pound dinosaur that left a footprint in the soap dish…or something like that. They hold lots of market and they know it. For a while, I think they thought they didn’t need to innovate.
Well, somebody ate their Wheaties, because Micros has come to play in the new reality that is ecommerce. Read More »
We’ve all done it – gone to see a movie, ate at a new restaurant or even visited a certain city because our friends have spoken so highly of their experiences.
As we live our lives based on the recommendations of others, we are not alone. A new Global Trust in Advertising report conducted by Nielson revealed that nine out of 10 people will make a purchase resulting from a trusted friend’s recommendation.
It is for this reason that smart hotels and resorts are actively seeking positive reviews and personal recommendations from their guests.
However, simply collecting kind words won’t bring business rolling in the door.
Hotels need to place those recommendations in front of the people influenced by the recommender, and there is no more effective way to do so than through social media.
Social media marketing is more than a buzzword.
It is a powerful force, creating real revenue for the hospitality industry.
When it comes to businesses actually engaged in social media, it was found that over 50 percent of all companies use Twitter (59 percent), Facebook (60 percent) or both. Sadly, most indicated that the reason for their social engagement was to keep up with competition – not to channel new business. Read More »