How Hoteliers Can Streamline Labor Management throughout the 2019 Summer Season

Written by: Steve Pappas With the summer months in full swing, vacation season is booming — making it one of the busiest times of the year for the hospitality industry….

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E20X Europe 2019 Award Winner Tackles Genuine Industry Problem and Solves It

AN INTERVIEW WITH HANNU VAHOKOSKI, HOTELWAY CEO Meet Sam. Sam is a bright, AI-based chat bot designed by Finnish hospitality startup company Hotelway. Hotelway provides professional management of customer engagement for hotels….

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A Review of Today’s Hotels of the Future

Written By: Evita Ma These days, technology is transforming the customer experience at an alarming rate. Many hoteliers wonder what the future hotel will look like. Flyzoo Hotel, regarded as…

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Mallorca, Spain Was Exemplary Host for International Conference, HITEC Europe 2019

AN INTERVIEW WITH THE HITEC® EUROPE ADVISORY COUNCIL CHAIR Hundreds of hospitality professionals from all across Europe and beyond convened in the beautiful Spanish island city of Palma, Mallorca, Spain…

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Uncover the Future of Our Highly Disrupted World

A HITEC® MINNEAPOLIS 2019 PREVIEW For the average person, thinking about the future generates a certain level of fear and anxiety. Whether it is a fear of change or a…

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Are Loyalty Programs Too Rewarding?

Written by: Naftali Marlon Tanyongana Loyalty programs have become par for the course across industries — from retail to airline to hospitality — popularized by their ability to create a…

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View from the Top: HFTP Global Goes Local at 2019 HFTP Los Cabos Chapter Meeting

This past February it was my honor and pleasure to present the HFTP Global Update to the HFTP Los Cabos Chapter. This is an amazing group of individuals representing HFTP…

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Fresh Look: What We Did Not Know About the Pre-Opening Process

Written By: Bianca Lopez Thanks to the University of Houston Conrad N. Hilton College of Hotel and Restaurant Management’s close collaboration with the HFTP Americas Research Center, an indispensable new…

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Personalizing the Guest Experience While Protecting their Privacy — A HITEC Europe Preview

As competition intensifies and technology evolves, the hospitality industry must rise to meet the latest expectations of all traveling demographics — and that now includes a customized guest experience. The…

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HFTP Members Convene for Educational Evening at the Rosewood Hotel in London

Written by: Carl Weldon It was a pleasure to host the more than 30 HFTP members and delegates who attended the HFTP Members’ Interest meeting at the superb Rosewood Hotel…

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