Meet the HFTP Global Board: Introducing Shannon McCallum
HFTP is proud to welcome Shannon McCallum to our Global Board of Directors. With a background centered in operations innovation, Shannon brings a unique blend of experience and vision to the board, poised to shape the future of the association….
The HFTP Indy 500: 5 Attractions to Check Out at Annual Convention this October
Nestled in the heart of the Hoosier State, downtown Indianapolis is home to a dynamic blend of history, culture and modernity. As the vibrant epicenter of Indiana’s capital city, this thriving district is a testament to the coexistence of tradition…
Be Prepared: Legal and HR Updates for Club Leaders (A Preview)
By: Brad Steele, J.D. As if dealing with your members’ demands is not hard enough, club leaders like you must also work to ensure your club — whether it’s a country, city, golf, yacht or other type of club —…
Meet the HFTP Global Board: Introducing Asif Ehsan
In the dynamic landscape of hospitality finance and technology where innovation and expertise converge, Asif Ehsan, CHAE emerges as a beacon of leadership and vision. Coming from a tenured career culminating in his current role as financial controller of St….
All About Engagement and Increasing Productivity in the Workplace (A Preview)
As the hospitality industry ramps back up to pre-pandemic levels, the industry has struggled to follow-suit with reliable and sufficient staffing. The key is to nurture a mutually beneficial relationship with your employees and establish a rewarding workplace. Two sessions…
Find Your Voice and Master Assertive Communication in Hospitality (A Preview)
Written by: Daniel Conti, Jr., CHAE+, LCAM Effective communication forms the bedrock of success in the intricate world of hospitality, whether you’re orchestrating behind the scenes or taking center stage in guest interactions. In this transformative session at the upcoming…
Survey Report: How the Pandemic Gave a Boost to Guests’ Hotel Technology Usage, Satisfaction and Spending
By: Agnes DeFranco, Minwoo Lee and Jihye Min Any individual who has stayed at a hotel recently can attest that technology has become ubiquitous at every stage of the guest journey. From the booking process to check-in to guest room…
Buckle Up: Future Insights and Pioneering Strategies for Tomorrow’s Leaders (A Preview)
By: Justin Taillon, MBA, Ph.D., CHIA, CHTP The Greek philosopher Heraclitus wrote that the only constant is change more than two millennia ago. Little did he know that this timeless wisdom would still hold true in the field of hospitality…
Memorable Moments of HITEC Toronto 2023: From a Student Volunteer
Written by: Jatin Khemlani It has been over a month since I got back from Toronto after another successful and fruitful HITEC. It was a week of learning, networking and volunteering experiences I will never forget. I had the opportunity…
Revolutionizing Hospitality: How AI-Powered Chatbots and Virtual Concierge Services Elevate the Guest Experience
Written by: Nina Drager Embracing the Future of Guest Service The hospitality industry is constantly on the lookout for innovative technologies that could further improve the guest experience and streamline operations. With the rise of AI-powered chatbots and virtual concierge…