Letter from AHLA to HFTP Members on U.S. Lodging Industry

An important word from an HFTP Allied Partner The American Hotel & Lodging Association (AHLA) is the singular voice representing every segment of the hotel industry including chains, independent hotels,…

Read more »

Social Clubs and the Coronavirus Pandemic: A Tax View on Qualified Disaster Payments

Written by: James J. Reilly, CPA, JD On March 13, 2020, [United States] President Trump declared a national emergency under the Robert T. Stafford Disaster Relief and Emergency Assistance Act…

Read more »

Effectively Managing Fraud in Loyalty Programs: Part Two

Written by: Bill Byrne, CPA, CIA, CISA This blog post is part two of a two-part series on loyalty program fraud. Part one on HFTP Connect covered loyalty program fraud committed…

Read more »

Effectively Managing Fraud in Loyalty Programs: Part One

Written by: Bill Byrne, CPA, CIA, CISA From airlines to zoos, organizations continue to strategically leverage rewards and loyalty programs to win over and retain customers. There are many organizational…

Read more »

Five Must-Know Steps for Confidently Predicting Hotel Performance

Written by: Nate Nasralla In the first post of this two-part blog series, we outlined the most common mistakes that result in errant and inefficient forecasting processes. Also, while many…

Read more »

Five Mistakes to Avoid When Forecasting Hotel Performance

Written by: Nate Nasralla It’s been said only one percent of businesses are able to achieve 90 percent forecasting accuracy 30 days out. That is pretty poor — and despite…

Read more »

HITEC Dubai 2019: Risk Management and More

By: Naftali Tanyongana This was my second year covering HITEC Dubai, and from a hospitality student perspective, it is always interesting to go to hospitality events and see theory put…

Read more »

The Threat of IoT Spies: Real or Imagined?

Written by: Sam Chester What is considered to be the first-ever “smart” device (a toaster that could be turned on and off via the Internet) was invented nearly 30 years…

Read more »

Omnichannel Surveys: The Next Step In Collecting Critical Customer Feedback

Written by: Jaime Bailey Back in 2013, Walker Insights made the bold prediction that by 2020 customer experience would overtake price and product as the key brand differentiator. Now, with 2020…

Read more »

Letter from the HFTP Global President: We Have a Lot to Celebrate

At the ocean-inspired Annual Tribute to Success at the HFTP 2019 Annual Convention, newly-installed HFTP Global President Michael Levie spoke about what to expect from HFTP in 2020, outlining his vision…

Read more »