E-Skimming Attack Increases Compromise Customer Payment and Personal Data

SecurityMetrics has shared this informational article with HFTP members and stakeholders after discovering a major increase in skimming tactics, especially e-skimming. This blog post is intended to spread awareness of e-skimming, as it targets businesses with online payment options and…

HFTP Inaugural Leadership Excellence Series Has Launched to Great Success: An Update

Written by: Agnes DeFranco, Ed.D., CHAE, CHE, CHIA, CAHTA It’s a book club! It’s a webinar! It’s a virtual forum! It’s the HFTP 2022 Leadership Excellence Series (LES), a new offering of HFTP to its members. President John F. Kennedy…

Startups Pitching Over Pizza with Burj Al Arab in the Background

Written by: Dominika Duziak Imagine you are a start-up founder. You have a fantastic idea, product or solution that you want to bring to the market. Maybe you already had some success, tested the waters, you think it’s going to work…

Security Alert: Be Proactive and Vigilant In Your Cybersecurity Defense

By: HFTP CEO Frank Wolfe, CAE, FIH The recent conflict between Russia and Ukraine has prompted a new security alert from the United States Cybersecurity and Infrastructure Security Agency (CISA). The agency is encouraging U.S. organizations to proactively fortify their…

Employee Retention in the Great Resignation: Mission Impossible?

Written by: Dominika Duziak When I decided to quit my job in Spring 2021, I was one of the first. My resignation was not as shocking (I guess) as the reason – I wasn’t leaving for a competitor; I was…

A Study on Hospitality Leadership Inclusion: Read the Executive Summary

Research by: Michelle Russen, Ph.D. candidate Workplace exclusion, otherwise known as ostracism, has been found to be related to several negative outcomes in hospitality, such as increased burnout, increased counterproductive work behaviors, reduced self-esteem, and decreased thriving at work. The…

From Loyalty Programs to Subscription-Based Business Models: New Hotel Revenue Streams

Written by: Natasha Piedrahita Is the subscription model here to stay or here to go? It is a business model successfully led by companies such as Amazon Prime, Netflix, Peloton and the like. The membership and subscription-based business models are…

Dubai’s Spectacular Drone and Light Shows

Written by: Rochak Khandelwal Dubai is one of the emirates in the United Arab Emirates that enjoys doing things in full pomp and style. Whether it is the spectacular fireworks on New Year’s Eve or the world-famous Dubai Shopping Festival…

Letter from the HFTP Global President: We Need Brave Leaders to Guide Us in this New Hospitality Landscape

By: Mark Pate, Sr., CHAE, CHTP, MBA | HFTP Global President As we venture into 2022 that so many in the hospitality industry have pinned their dreams as the year that things return to normal, one of the most important…

U.S. Supreme Court Rules on OSHA’s New Vaccination/Testing Rule

Written by: Brad Steele, J.D. This week, the Supreme Court reinstated the stay on the new OSHA Vaccination/Testing Rule. As such, clubs no longer have to enforce the requirements that went into effect January 10 (like establishing your club’s vaccination…