What If? Three Strategic Shifts in Labor Could Be the Answer

Written by Arlene Ramirez, MBA, CHAE, CHE, CHIA “It didn’t take guts to follow the crowd — that courage and intelligence lay in being willing to be different.” – Jackie Robinson Today many hoteliers have pondered many ideas to adjust their business strategy, all the while asking themselves: “What if?”….

GX Spotlight: How a Family-Owned and Operated Hotel Is Handling the Crisis

Hostellerie La Cheneaudière & Spa, known for their luxurious service, welcomes guests who come to enjoy their spa and wellness offerings and to simply get away from it all. This feature was originally published on the GX Spotlight website. The need to unplug and relax has certainly taken on new…

Two 2020 Mindset Shifts You Need to Adopt

Written by: Katie Paolino, CHAE | Cyber HITEC Guest Blogger Guest blogger Katie Paolino, CHAE shares her experiences navigating Cyber HITEC’s first-ever virtual exhibit hall and what she learned when she attended “Smaller Staff, Same Service: 5 Creative Ways to Use Technology to Support Your Lean Team.” This was an education session…

I Am Grateful To Be Global President and Amazed by Our Members

Written by: Mark Pate Sr., CHAE, CHTP, MBA I don’t think I can adequately express how exciting last week was to me —the first-ever CYBER HITEC. I was amazed by the keynote speakers, the phenomenal education sessions, the high-tech booths of our business partners and getting to meet some of…

Exploring Ethics at Cyber HITEC: Tips to Approach Ethical Situations at Work

Written by: Claire Kenney, Cyber HITEC Guest Blogger Each year, the Hospitality Industry Technology Exposition and Conference (HITEC) facilitates ongoing learning opportunities for hospitality finance and tech professionals worldwide. As part of the conference, hospitality professionals present educational sessions. Topics vary across aspects of hospitality finance, accounting and technology. This…

Women in Hospitality Technology Inspire, Educate and Challenge

Written by: Sherry Marek and Geneva Rinehart These words — inspire, educate, challenge — define the goal of this year’s Cyber HITEC session, “How Women in Hospitality Technology Shape the Industry.”  The panel members leading this session come from different education, professional and growth paths. Yet, they all speak about…

Watch Your Step: Ethical Pitfalls for Today’s Clubs to Avoid

Written by: Daniel Conti Jr., CHAE, CAM The Covid-19 pandemic has placed a lot of financial pressure on clubs around the country. Many have experienced a shortfall in expected revenues. Club leadership has had to make difficult decisions on how to treat their employees while still being fiscally responsible. With…

The Little Known but Mighty Facts of the USALI Schedule, 11th Edition

Written by: Agnes DeFranco, Ed.D., CHAE, CHE, CHIA, CAHTA When people think of the Uniform System of Accounts for the Lodging Industry (USALI), most often they envision a Summary Operating Statement (SOS) or an Operated Department schedule like Rooms or Food and Beverage. They may even think of the many…

GX Spotlights Mandarin Oriental’s COVID-19 Strategy: Agile and Prepared in Uncertain Times

By: Anja Luthje When we closed some Mandarin Oriental hotels in response to COVID-19, the management team created a task force including myself as Group Director of Rooms and Quality and eleven hotel managers. The objective was to figure out how we would reopen, what would be different, and what…

Summary of Social Distancing Technologies in Hotels: What Are Our Guests Telling Us?

Written by: Agnes DeFranco, Ed.D., CHAE, CHE, CHIA, CAHTA and Cristian Morosan, Ph.D., MSc, CHTP The current COVID-19 pandemic has caused unprecedented challenges for many economic sectors. One of the most highly impacted industry by the pandemic is the hospitality industry. And as we have progressed through this worldwide crisis,…