Hotel Managers Must Take Action on Hotel Credit Card Security

HFTP, the American Hotel & Lodging Association (AH&LA) and Hospitality Technology Next Generation (HTNG), issued a joint statement on actions hotel managers should take on hotel credit card security.  The statement indicates three actions that hotel managers, along with IT and finance staff, should take immediately in order to minimize…

Golf Course of the Future – Driverless Golf Carts

If you have ever been around golf courses, you have likely seen golfers do some pretty creative driving of their golf carts. They run into things, get lost, turn them over and drive them into restricted areas. But there are two groups — one at the Free University of Berlin…

Future Hospitality Technology – ASIMO’s Competition

During my GUESTROOM 20X presentations and demonstrations on potential future hospitality technologies, I often talk about ASIMO — Honda’s robot that can run, walk up and down stairs, make eye contact and remember you years later after only having one conversation with you. It seems that ASIMO, created in Japan,…

HFTP-U: Comprehensive, Convenient and Critical Education

Free Webinar: March 10 at 10:30 a.m. CST Training is critical, and it is the key to successfully bridging the knowledge gap with today’s emerging technologies used by hospitality professionals. Don’t let the rapid pace of technology’s evolution catch you off guard. Stay ahead of the curve and align yourself…

Ask the Experts: Bob Bennett

Bob Bennett is president of Starr Technology Consulting. He is the 2000 inductee into the HFTP International Hospitality Technology Hall of Fame and is a member of the HITEC Advisory Council. What’s the best way to establish and maintain a relationship with a vendor/service provider? Work with the vendor to…

iPad2: Challenges Coming to a Club Near You

The growing use of smart devices presents clubs with several challenges Apple launched the iPad2 today. New features include: Video conference using “Face Time” Faster (9x graphics and 2x CPU), thinner (8.8 mm vs. 9.3mm) and lighter (1.3 lbs vs. 1.5 lbs) The A5 — first tablet  mass produced dual…

Welcome to HFTP Connect [The Hospitality Professionals’ Blog]

What is HFTP Connect? HFTP Connect is the blog for hospitality professionals. Here at HFTP Connect, we will cover topics of interest to our members and hospitality industry stakeholders, particularly: Hotel finance Club finance Hospitality technology Hospitality education and training Certification programs Industry events PCI compliance Uniform System of Accounts…

PCI Compliance: Myths and Rumors

In January, I held a sold-out HFTP webinar on PCI compliance. Along with the “12 Commandments” of PCI compliance, I discussed myths and rumors about compliance, which I wanted to briefly share. Myth #1 : If a PMS or POS masks (hides) all but the last four digits of a…

FACT: Hotel Key Cards Don’t Carry Personal Information

Persistent Internet rumors that magnetic swipe cards carry personal information is one privacy concern that needs to be discarded As consumers interact and transact more frequently online, divulging personal and financial information is often done without much hesitation. Many trust security measures are in place, knowing that an operation’s reputation…

4 Things I Learned About Hotel Mobile Web Sites

Mobile marketing is a hot topic in the industry for HITEC 2011. Vikram Singh, founder of Evision Worldwide, presented an excellent webinar on Mobile Marketing for Hotels & Resorts in November that gave attendees valuable information on using mobile marketing to increase bookings using apps and hotel mobile web sites….