Attention, Clubs: Are All Your Plans in Place?

It is an indisputable fact that has stood the test of time — Planning is vitally important to success. In fact, Benjamin Franklin, a founding father of the United States,…

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China Releases New Standards to Rate Quality of Hotel Online Services

Research from the HFTP Asia Research Center | Written by: Evita Ma On January 10, China released the new standards of Hotel Online Service Quality Evaluation and Classification (China Daily, 2020). This…

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Letter from the HFTP Global President: Partnerships Are Powerful Assets

By: Michael Levie, CHTP  — 2019-2020 HFTP Global board president And now, suddenly, it is 2020 — A new year, with new targets and new opportunities. The Austin, Texas-based HFTP Global team…

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Tech Trends of 2020: Where Innovation Lies

Facial recognition. Robotics process automation (RPA). Voice assistance. As technology becomes the cornerstone for the way we do business and a key driver for the guest experience, we have all…

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HITEC Europe Returns to Stunning Mallorca, Spain in April 2020

It is officially December — and while many are dreaming of a white Christmas, HFTP also dreams of an iridescent spring, when HITEC Europe 2020 returns to Palma, Mallorca, Spain….

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How Do Hospitality CMOs and CTOs Work Together? Read the Research

Hospitality chief marketing officers (CMOs) and chief technology officers (CTOs) were brought together this past year by HFTP and HSMAI for two think tanks on the strategic integration of marketing and…

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Attention, Hotels: How Do You Use Technology to Transform the Guest Experience?

How are evolving and emerging technologies being leveraged to transform and enhance the guest experience? The hospitality industry wants to know. The guest experience is becoming about more than just…

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Meet Bernard Ellis: Guest Blogger for the HFTP 2019 Annual Convention

Bernard Ellis, CHTP, CRME knows a lot about technology. He stewards technology initiatives from industry startup to industry standard. As a consultant with companies on the digital transformation of hospitality…

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An Evening to Remember: Experience the HFTP 2019 Annual Tribute to Success

This year at the 2019 HFTP Annual Convention, the “Annual Tribute to Success” will be an enchanting, sea-inspired evening of celebration dedicated to the recognition of the individuals who have…

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And the 2019 HFTP Paragon Award Goes to…

Anyone who knows Thomas (“Tom”) Smith, CHAE knows that he loves his Green Bay Packers, his family, volleyball and dancing. They also know that he puts his heart and soul…

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