Stay or Leave? Internship Stress and Coping Strategies in the Hotel Industry

Written by: Shan Shan Chien The hospitality industry has been regarded as the most challenging and stressful working environment compared to any other industry sector. As a former waitress in the banquet hall of a five-star hotel and a Michelin starred restaurant, I deeply understand the required components of multi-tasking…

HFTP Pays Tribute to Late Bernie Trieber, Longtime Friend to Association

Written by: Frank I. Wolfe, CAE, FIH | HFTP CEO One of HFTP’s longtime supporter members, Bernie Trieber, unexpectedly passed Friday, December 4, 2020. The circumstances were unrelated to COVID 19. After spending 42 and a half years at the USA Social Security Administration (SSA), as an IT senior security…

COVID Chronicles: Village Hotels’ Secret to Operational Flexibility and Efficiency

Village Hotels is a UK-based hotel group with 31 properties, known for integrating a high-tech approach into a seamless guest experience. This feature was originally published on the GX Spotlight website. We sat down (virtually, of course) with Jon Davis, CTO of Village Hotels to chat about their efforts in reacting to…

What If? Three Strategic Shifts in Labor Could Be the Answer

Written by Arlene Ramirez, MBA, CHAE, CHE, CHIA “It didn’t take guts to follow the crowd — that courage and intelligence lay in being willing to be different.” – Jackie Robinson Today many hoteliers have pondered many ideas to adjust their business strategy, all the while asking themselves: “What if?”….

GX Spotlight: How a Family-Owned and Operated Hotel Is Handling the Crisis

Hostellerie La Cheneaudière & Spa, known for their luxurious service, welcomes guests who come to enjoy their spa and wellness offerings and to simply get away from it all. This feature was originally published on the GX Spotlight website. The need to unplug and relax has certainly taken on new…

Guest Bloggers Are Important for Information Sharing, Advancing the Industry

As an educational association, HFTP’s core purpose is “to lead and advance the hospitality profession by providing a forum for continuous learning and knowledge sharing.” The HFTP Connect blog furthers this purpose by collecting the latest research, expert guidance and different perspectives on hospitality and technology trends, best practices and…

The Little Known but Mighty Facts of the USALI Schedule, 11th Edition

Written by: Agnes DeFranco, Ed.D., CHAE, CHE, CHIA, CAHTA When people think of the Uniform System of Accounts for the Lodging Industry (USALI), most often they envision a Summary Operating Statement (SOS) or an Operated Department schedule like Rooms or Food and Beverage. They may even think of the many…

GX Spotlights Mandarin Oriental’s COVID-19 Strategy: Agile and Prepared in Uncertain Times

By: Anja Luthje When we closed some Mandarin Oriental hotels in response to COVID-19, the management team created a task force including myself as Group Director of Rooms and Quality and eleven hotel managers. The objective was to figure out how we would reopen, what would be different, and what…

Innovation Is the Way Forward: Get Back to Business in a New Way

Now that the world is just days away from the official start of a new season, the hotel market is evaluating its post-summer state of affairs and trying to figure out how best to get back to business this fall. This is also the time to start getting a feel…

An Interview with Ian Millar, 2020 Paragon Award Recipient

Ian Millar, CHTP was selected this year as the HFTP Paragon Award recipient for his unwavering support of the association and substantial contributions to increase knowledge sharing and promote growth in the hospitality industry at large, specifically among students and hospitality professionals within Europe. Ian is a senior lecturer of…