Smart Networks Spell Success

Written by: Steve Johnson, Networking Sales Director | Content sponsored by: CommScope®  The hotel industry is under pressure as never before. Covid-19 has forced managers across Europe to look long and hard at how they do business. This economic shock…

Live Streaming Has Made Great Contributions to Chinese Hospitality Business Recovery

Written by: Shuyi Wang In late December 2019, the outbreak of the COVID-19 pandemic in China suddenly halted industry and economic activity, resulting in a huge impact especially on the tertiary industry, where hospitality is a vital component. To make…

Stay or Leave? Internship Stress and Coping Strategies in the Hotel Industry

Written by: Shan Shan Chien The hospitality industry has been regarded as the most challenging and stressful working environment compared to any other industry sector. As a former waitress in the banquet hall of a five-star hotel and a Michelin…

HFTP Pays Tribute to Late Bernie Trieber, Longtime Friend to Association

Written by: Frank I. Wolfe, CAE, FIH | HFTP CEO One of HFTP’s longtime supporter members, Bernie Trieber, unexpectedly passed Friday, December 4, 2020. The circumstances were unrelated to COVID 19. After spending 42 and a half years at the…

COVID Chronicles: Village Hotels’ Secret to Operational Flexibility and Efficiency

Village Hotels is a UK-based hotel group with 31 properties, known for integrating a high-tech approach into a seamless guest experience. This feature was originally published on the GX Spotlight website. We sat down (virtually, of course) with Jon Davis,…

What If? Three Strategic Shifts in Labor Could Be the Answer

Written by Arlene Ramirez, MBA, CHAE, CHE, CHIA “It didn’t take guts to follow the crowd — that courage and intelligence lay in being willing to be different.” – Jackie Robinson Today many hoteliers have pondered many ideas to adjust…

GX Spotlight: How a Family-Owned and Operated Hotel Is Handling the Crisis

Hostellerie La Cheneaudière & Spa, known for their luxurious service, welcomes guests who come to enjoy their spa and wellness offerings and to simply get away from it all. This feature was originally published on the GX Spotlight website. The…

Guest Bloggers Are Important for Information Sharing, Advancing the Industry

As an educational association, HFTP’s core purpose is “to lead and advance the hospitality profession by providing a forum for continuous learning and knowledge sharing.” The HFTP Connect blog furthers this purpose by collecting the latest research, expert guidance and…

The Little Known but Mighty Facts of the USALI Schedule, 11th Edition

Written by: Agnes DeFranco, Ed.D., CHAE, CHE, CHIA, CAHTA When people think of the Uniform System of Accounts for the Lodging Industry (USALI), most often they envision a Summary Operating Statement (SOS) or an Operated Department schedule like Rooms or…

GX Spotlights Mandarin Oriental’s COVID-19 Strategy: Agile and Prepared in Uncertain Times

By: Anja Luthje When we closed some Mandarin Oriental hotels in response to COVID-19, the management team created a task force including myself as Group Director of Rooms and Quality and eleven hotel managers. The objective was to figure out…