Ode to a Retiring Colleague
One of the advantages of working in the hospitality industry is you meet lots of interesting people. Sometimes those people influence your life for a second or the length of a job or, if you are lucky, for a lifetime. For…
Employee Retention in the Great Resignation: Mission Impossible?
Written by: Dominika Duziak When I decided to quit my job in Spring 2021, I was one of the first. My resignation was not as shocking (I guess) as the reason – I wasn’t leaving for a competitor; I was…
U.S. Supreme Court Rules on OSHA’s New Vaccination/Testing Rule
Written by: Brad Steele, J.D. This week, the Supreme Court reinstated the stay on the new OSHA Vaccination/Testing Rule. As such, clubs no longer have to enforce the requirements that went into effect January 10 (like establishing your club’s vaccination…
Research Finds Property Management Systems Remain Most Important Hotel Technology in 2021
Written by: Josiah Mackenzie Since its first introduction in the late 1980s, the property management system (PMS) has played an increasingly central role in the operations of a hotel since then. We have seen a proliferation of innovation in hotel…
Smart Networks Spell Success
Written by: Steve Johnson, Networking Sales Director | Content sponsored by: CommScope® The hotel industry is under pressure as never before. Covid-19 has forced managers across Europe to look long and hard at how they do business. This economic shock…
Live Streaming Has Made Great Contributions to Chinese Hospitality Business Recovery
Written by: Shuyi Wang In late December 2019, the outbreak of the COVID-19 pandemic in China suddenly halted industry and economic activity, resulting in a huge impact especially on the tertiary industry, where hospitality is a vital component. To make…
Stay or Leave? Internship Stress and Coping Strategies in the Hotel Industry
Written by: Shan Shan Chien The hospitality industry has been regarded as the most challenging and stressful working environment compared to any other industry sector. As a former waitress in the banquet hall of a five-star hotel and a Michelin…
HFTP Pays Tribute to Late Bernie Trieber, Longtime Friend to Association
Written by: Frank I. Wolfe, CAE, FIH | HFTP CEO One of HFTP’s longtime supporter members, Bernie Trieber, unexpectedly passed Friday, December 4, 2020. The circumstances were unrelated to COVID 19. After spending 42 and a half years at the…
COVID Chronicles: Village Hotels’ Secret to Operational Flexibility and Efficiency
Village Hotels is a UK-based hotel group with 31 properties, known for integrating a high-tech approach into a seamless guest experience. This feature was originally published on the GX Spotlight website. We sat down (virtually, of course) with Jon Davis,…
What If? Three Strategic Shifts in Labor Could Be the Answer
Written by Arlene Ramirez, MBA, CHAE, CHE, CHIA “It didn’t take guts to follow the crowd — that courage and intelligence lay in being willing to be different.” – Jackie Robinson Today many hoteliers have pondered many ideas to adjust…