GX Spotlight: How a Family-Owned and Operated Hotel Is Handling the Crisis
Hostellerie La Cheneaudière & Spa, known for their luxurious service, welcomes guests who come to enjoy their spa and wellness offerings and to simply get away from it all. This feature was originally published on the GX Spotlight website. The…
Guest Bloggers Are Important for Information Sharing, Advancing the Industry
As an educational association, HFTP’s core purpose is “to lead and advance the hospitality profession by providing a forum for continuous learning and knowledge sharing.” The HFTP Connect blog furthers this purpose by collecting the latest research, expert guidance and…
The Little Known but Mighty Facts of the USALI Schedule, 11th Edition
Written by: Agnes DeFranco, Ed.D., CHAE, CHE, CHIA, CAHTA When people think of the Uniform System of Accounts for the Lodging Industry (USALI), most often they envision a Summary Operating Statement (SOS) or an Operated Department schedule like Rooms or…
GX Spotlights Mandarin Oriental’s COVID-19 Strategy: Agile and Prepared in Uncertain Times
By: Anja Luthje When we closed some Mandarin Oriental hotels in response to COVID-19, the management team created a task force including myself as Group Director of Rooms and Quality and eleven hotel managers. The objective was to figure out…
Innovation Is the Way Forward: Get Back to Business in a New Way
Now that the world is just days away from the official start of a new season, the hotel market is evaluating its post-summer state of affairs and trying to figure out how best to get back to business this fall….
An Interview with Ian Millar, 2020 Paragon Award Recipient
Ian Millar, CHTP was selected this year as the HFTP Paragon Award recipient for his unwavering support of the association and substantial contributions to increase knowledge sharing and promote growth in the hospitality industry at large, specifically among students and…
Summary of Social Distancing Technologies in Hotels: What Are Our Guests Telling Us?
Written by: Agnes DeFranco, Ed.D., CHAE, CHE, CHIA, CAHTA and Cristian Morosan, Ph.D., MSc, CHTP The current COVID-19 pandemic has caused unprecedented challenges for many economic sectors. One of the most highly impacted industry by the pandemic is the hospitality…
Club Tax Expert Explains New IRS Guidance on Employee Social Security Payroll Tax Holiday
Written by: Brad Steele, J.D. Attention, clubs: on August 8, the United States President issued an executive order deferring a portion of your employees’ payroll taxes. This payroll tax holiday runs from September 1 to December 31, and only employees…
Digital Presentations: Tips to Capture the Stories Your Club or Hotel Wants to Tell
Now more than ever, it is all about great (no, exceptional) communication to succeed. As a communicator, you must do more than just speak and write well — you need to be creative, experiment, take risks and move fast. And…
HFTP’s First Hangout in Spanish is a Collaborative Discussion of the Current Challenges and Solutions for Mexican Hotels
Last week, HFTP held its first Spanish-language Hangout, with a focus on how hotels in Mexico have responded to the Covid-19 pandemic. It was designed to be a discussion amongst colleagues, covering the major challenges of this period and what these hospitality professionals have done to adapt.