A Homerun: Research Shows Hotel Guest Sentiments on Technology Have Improved Over Time
By: Agnes DeFranco, Minwoo Lee and Jihye Min May 11, 2023 marked the end of the federal COVID-19 Public Health Emergency. Indeed, the pandemic has had an impact on the perception of technology usage among hotel guests. The need to…
Total Revenue Management and the Mi$$ed Opportunities
Written by: Katerina Papadima Total revenue management is not a new concept, but it is one that hoteliers will embrace more for the years to come. To implement it, though, we first need to define it. What is total revenue…
From HR to VR: A New Era of Training
Written by: Amanda Charreton Imagine putting on a headset and suddenly finding yourself behind the front desk attending to a guest in need or behind the scenes in the kitchen setting up the perfect tray for room service delivery. Even…
Four Walls, Tables and Chairs: The Fall of the Traditional Dining Experience?
Written by: Ricardo Tellez The hospitality and, more specifically, the food and beverage (F&B) industry are two that live by the motto: “if it ain’t broke, don’t fix it.” Unlike almost every other industry, the F&B industry prefers to stick…
Here Is Why ESG Holds Significance in Asset Management
Written by Shivam Sharma As an institutional investor, consider your investments — a hotel, club, restaurant, anything. Being an investor requires knowing how to allocate the appropriate funds to the right asset at the right time. But what if you…
Glamping Hospitality: Low Development Costs, High ADRs and Incredible Valuations
Written by: Jay Bhakta Glamping has taken the hospitality industry by storm over the last few years with developments occurring overnight. These remote-style stays became especially popular over the course of the Covid pandemic, as they offered the distanced retreat…
Ask the Expert: Understanding Flow Through and Flex
Written by: Laura Resco Flow through and flex are two key metrics of hotel profitability. While flow through is the percentage of extra profit that flows to the bottom line from each incremental dollar of revenue, flex is the amount…
Four Major Mistakes Hospitality Technology Companies Consistently Make
Written by: Ira Vouk Our industry is at a pivotal moment as the pandemic accelerated the adoption of digital technologies. As those adoption rates are steadily climbing, more companies seek to scale their software and hardware product offerings in the…
Hospitality and the Metaverse: Exploring the Business Impact of the Virtual World
Written by: Dominika Duziak Editor’s Note: This blog post will feature podcast episodes from the HospitalityVerse Podcast, a new series that discusses the latest trends in hospitality technology, including discussions on the Metaverse, blockchain, NFTS and more. I am sure by…
The Great Opportunity: How the Hospitality Industry Can Battle “The Great Resignation”
Written by: Sheheryar Javaid This article will not touch on the impact “The Great Resignation” has had on the hospitality industry, as we are well aware — the focus will instead be on what actions we can take to battle…