Strategic Analysis and its Position in a New Product Launch

The final session in a special “Hackathon Week” series that took place earlier this month tackled strategic analysis as it relates to emerging business concepts and new product launches. It featured three hospitality industry veterans: Gregg Rockett, hospitality industry thought leader and award-winning academic instructor; Prakash Shukla, founder at Wayfare Ventures and HFTP Hospitality Technology Hall of Fame inductee; and Seán Worker, managing…

The Perfect Pitch: Strategies for Selling Your Product to an Audience

If you are a fledgling hospitality startup with a promising product that you want to pitch to potential investors or clients, the second presentation in a special “Hackathon Week” series was designed for you. This session featured three hospitality industry experts in sales and marketing who participated in a lively Q&A and offered up their advice…

A Practical Approach to Ethical Dilemmas

Ethics are very well-known for not being black and white. In fact, it is all those muddling shades of grey that make this field of study such an enigma. It can be an especially tricky challenge in the workplace, where leadership is expected to protect its employees from unethical behavior…

From the HFTP Dubai Research Center: Guide to Industry Recovery

By Ana-Denisa Irimescu, Dubai Research Scholar The hospitality industry in Dubai has had an interesting year. In response, the Dubai HFTP Research and Innovation Center at the Emirates Academy of Hospitality Management decided to close the academic year with a road map to post-pandemic recovery for the hospitality industry. Editor’s note: The following…

A Millennial’s Journey to Professional Certification

Insights from: Andrew Buwalda, CHAE Millennials, and young professionals in general, are often challenged in the job market — by roles that require x years of experience. Professional certifications are a great way to build up one’s professional skills and resume while continuing to acquire that industry experience that employers…

Self Service Analytics: How Small and Independent Hotels Can Use Sentiment Mining to Leap Ahead in Post-COVID Revival

Written by: Sanjay Nadkarni, Ph.D. The importance of guest reviews in the hospitality industry is unambiguous. In the pre-Covid-19 world, an entire business ecosystem evolved around analyzing reviews to gauge sentiment. Considerable research has confirmed the link between review scores and revenue. Though estimates on the magnitude of impact may…

Abrupt Transitions to Remote Work May Require Changes in Work Culture, Management

Written by: Gustavo Miranda, research scholar In its latest monthly news bulletin, the Dubai HFTP Research and Innovation Center at the Emirates Academy of Hospitality Management explored the sudden and compulsory transition to remote work as a response to the global coronavirus pandemic. The Dubai HFTP Research and Innovation Center at the Emirates Academy of Hospitality Management regularly…

Social Clubs and the Coronavirus Pandemic: A Tax View on Qualified Disaster Payments

Written by: James J. Reilly, CPA, JD On March 13, 2020, [United States] President Trump declared a national emergency under the Robert T. Stafford Disaster Relief and Emergency Assistance Act (the “Declaration”) because of the challenges resulting from the coronavirus pandemic. The Declaration provides methods for employers, including social clubs,…

A Collection of COVID-19 Resources Centering on Hospitality

HFTP continues to monitor the news surrounding COVID-19 and its impact on the hospitality industry. The health and safety of our members and stakeholders remains a top priority. Therefore, HFTP has compiled a list of outside resources designed to inform the hospitality industry. Continue to check this blog post; more hospitality-specific…

Effectively Managing Fraud in Loyalty Programs: Part Two

Written by: Bill Byrne, CPA, CIA, CISA This blog post is part two of a two-part series on loyalty program fraud. Part one on HFTP Connect covered loyalty program fraud committed by customers and insiders. Cyber Fraud The final of the three loyalty program fraud threats to be covered in this…