Ask the Expert: Understanding Flow Through and Flex
Written by: Laura Resco Flow through and flex are two key metrics of hotel profitability. While flow through is the percentage of extra profit that flows to the bottom line from each incremental dollar of revenue, flex is the amount…
Social Clubs and the Coronavirus Pandemic: A Tax View on Qualified Disaster Payments
Written by: James J. Reilly, CPA, JD On March 13, 2020, [United States] President Trump declared a national emergency under the Robert T. Stafford Disaster Relief and Emergency Assistance Act (the “Declaration”) because of the challenges resulting from the coronavirus…
A Collection of COVID-19 Resources Centering on Hospitality
HFTP continues to monitor the news surrounding COVID-19 and its impact on the hospitality industry. The health and safety of our members and stakeholders remains a top priority. Therefore, HFTP has compiled a list of outside resources designed to inform the…
Ask the Expert: What Is the Worst Way to Approach Digital Transformation?
Lindsay Herbert is an expert on the subject of digital transformation — she even wrote the book on it. She has received international praise for her book Digital Transformation, which gives a practical and direct approach to innovation that dispels…
Survey Shows Areas of Agreement, Improvement for USALI Future Editions
The AH&LA Financial Management Committee (FMC) conducted a survey on the Uniform System of Accounts for the Lodging Industry (USALI) earlier this year, specifically focusing on issues that merit further discussion by the FMC. Revisions to the USALI are overseen by the FMC,…
Proven Methods to Reduce Stress at Work and in Life
Written by: Dr. Barry Carlin, HFTP 2019 Annual Convention speaker Every organization wants to run in the most efficient, productive and profitable manner, and that requires maximal functioning in every department. And every task in every department — from executive…
From the Expert: Learn How to Excel at Microsoft Excel
Written by: Bill Jelen, HFTP 2019 Annual Convention speaker I was recently having lunch with a club CFO. She explained to me that it was difficult to do year-over-year comparisons because each of their two golf courses had been closed…
All About Cloud: Insights from a Cloud Strategist
When it comes to all things cloud (What exactly is cloud, anyway? Where does it exist? Why should it matter to me and my business?), it is often best to defer to the expertise of an enterprise cloud strategist like Jeremy…
Personalizing the Guest Experience While Protecting their Privacy — A HITEC Europe Preview
As competition intensifies and technology evolves, the hospitality industry must rise to meet the latest expectations of all traveling demographics — and that now includes a customized guest experience. The modern traveler has come to expect a certain level of…
Multiple Ways to Reach an Ethical Conclusion: Considering Real-life Professional Dilemmas
Written by: Thomas G. Smith, CHAE It has been many years now since Ethics education was added as a requirement for CHAE/CHTP maintenance. It was an addition that the HFTP Global board approved of during my tenure as a way…