A Collection of COVID-19 Resources Centering on Hospitality

HFTP continues to monitor the news surrounding COVID-19 and its impact on the hospitality industry. The health and safety of our members and stakeholders remains a top priority. Therefore, HFTP has compiled a list of outside resources designed to inform the hospitality industry. Continue to check this blog post; more hospitality-specific…

Effectively Managing Fraud in Loyalty Programs: Part Two

Written by: Bill Byrne, CPA, CIA, CISA This blog post is part two of a two-part series on loyalty program fraud. Part one on HFTP Connect covered loyalty program fraud committed by customers and insiders. Cyber Fraud The final of the three loyalty program fraud threats to be covered in this…

Effectively Managing Fraud in Loyalty Programs: Part One

Written by: Bill Byrne, CPA, CIA, CISA From airlines to zoos, organizations continue to strategically leverage rewards and loyalty programs to win over and retain customers. There are many organizational benefits to the implementation and management of loyalty programs; however, the advantages gained from such programs will be lost if…

HFTP Foundation Seeks Input for 2020 Compensation and Benefits Report

As it has done every other year for the past 30 years, the HFTP Americas Research Center, overseen by the HFTP Foundation, will produce a new biennial Compensation and Benefits Survey Report in 2020. And the key to providing HFTP members with a comprehensive picture of industry salary and benefits…

A Culture of Change: Implementing Business Intelligence in Hospitality

In its latest monthly news bulletin, the Dubai HFTP Research and Innovation Center at the Emirates Academy of Hospitality Management discussed the trendy topic of implementing business intelligence (BI) in hospitality. The Dubai HFTP Research and Innovation Center at the Emirates Academy of Hospitality Management regularly publishes a news bulletin on the latest in hospitality trends. These bulletins can…

Ask the Expert: What Is the Worst Way to Approach Digital Transformation?

Lindsay Herbert is an expert on the subject of digital transformation — she even wrote the book on it. She has received international praise for her book Digital Transformation, which gives a practical and direct approach to innovation that dispels the myths behind the business world’s most infamous buzzword. Herbert…

Certification Achieved: One Applicant’s Story of Success with New Platform

“Through hard work and dedication, my certification has been accomplished,” says Bernadette Mukuka Ceant, CHAE, who works in accounts receivables at Frenchman’s Creek Beach and Country Club. Bernadette has been a member of HFTP for many years. She has always believed that knowledge and experience in her career is of…

Get Back to Basics with Your Hotel’s Wi-Fi Network

Latest Research from the HFTP Research Centers | Blog written by: Bianca Lopez Here at the HFTP Research Centers, we are ringing in 2020 by addressing the elephant in the room: low-quality Wi-Fi and mobile connectivity is a pain point for many hotels. Issues are often reflected in poor online…

China Releases New Standards to Rate Quality of Hotel Online Services

Research from the HFTP Asia Research Center | Written by: Evita Ma On January 10, China released the new standards of Hotel Online Service Quality Evaluation and Classification (China Daily, 2020). This is the first domestic standard for evaluating and rating the quality of hotel online services in the nation. The new…

The HFTP Research Centers Present: A Year in Review

It has been an exciting first year for the HFTP Foundation. Between frenzied fundraising and planning a packed docket of upcoming research for 2020, research staff have certainly had their hands full. Despite the flurry of activity that comes with building a new nonprofit from the ground up, the Foundation…