A Practical Approach to Ethical Dilemmas

Ethics are very well-known for not being black and white. In fact, it is all those muddling shades of grey that make this field of study such an enigma. It can be an especially tricky challenge in the workplace, where…

From the HFTP Dubai Research Center: Guide to Industry Recovery

By Ana-Denisa Irimescu, Dubai Research Scholar The hospitality industry in Dubai has had an interesting year. In response, the Dubai HFTP Research and Innovation Center at the Emirates Academy of Hospitality Management decided to close the academic year with a road map…

A Millennial’s Journey to Professional Certification

Insights from: Andrew Buwalda, CHAE Millennials, and young professionals in general, are often challenged in the job market — by roles that require x years of experience. Professional certifications are a great way to build up one’s professional skills and…

Self Service Analytics: How Small and Independent Hotels Can Use Sentiment Mining to Leap Ahead in Post-COVID Revival

Written by: Sanjay Nadkarni, Ph.D. The importance of guest reviews in the hospitality industry is unambiguous. In the pre-Covid-19 world, an entire business ecosystem evolved around analyzing reviews to gauge sentiment. Considerable research has confirmed the link between review scores…

Abrupt Transitions to Remote Work May Require Changes in Work Culture, Management

Written by: Gustavo Miranda, research scholar In its latest monthly news bulletin, the Dubai HFTP Research and Innovation Center at the Emirates Academy of Hospitality Management explored the sudden and compulsory transition to remote work as a response to the global coronavirus pandemic. The Dubai…

Social Clubs and the Coronavirus Pandemic: A Tax View on Qualified Disaster Payments

Written by: James J. Reilly, CPA, JD On March 13, 2020, [United States] President Trump declared a national emergency under the Robert T. Stafford Disaster Relief and Emergency Assistance Act (the “Declaration”) because of the challenges resulting from the coronavirus…

A Collection of COVID-19 Resources Centering on Hospitality

HFTP continues to monitor the news surrounding COVID-19 and its impact on the hospitality industry. The health and safety of our members and stakeholders remains a top priority. Therefore, HFTP has compiled a list of outside resources designed to inform the…

Effectively Managing Fraud in Loyalty Programs: Part Two

Written by: Bill Byrne, CPA, CIA, CISA This blog post is part two of a two-part series on loyalty program fraud. Part one on HFTP Connect covered loyalty program fraud committed by customers and insiders. Cyber Fraud The final of the…

Effectively Managing Fraud in Loyalty Programs: Part One

Written by: Bill Byrne, CPA, CIA, CISA From airlines to zoos, organizations continue to strategically leverage rewards and loyalty programs to win over and retain customers. There are many organizational benefits to the implementation and management of loyalty programs; however,…

HFTP Foundation Seeks Input for 2020 Compensation and Benefits Report

As it has done every other year for the past 30 years, the HFTP Americas Research Center, overseen by the HFTP Foundation, will produce a new biennial Compensation and Benefits Survey Report in 2020. And the key to providing HFTP…