New Areas of Implementation of Technology in the Hospitality Industry

This article will mainly discuss the essential needs to develop a universal hotel reservation system.

Does ‘Smart City’ Mean ‘Smart Hotels’?

Smart city foundations—digitization, new technologies (Blockchain, AI, and Internet of Things) and corresponding data—seem to be on everybody’s mind in Dubai, with countless tech events hosted daily around the city.

Distressed Hotels Find New Ownership and Vision

Written by: Kristopher Swanson Opportunistic outlook The Covid-19 pandemic has had a significant impact on the financial wellbeing of hotels around the world, especially in regions that have experienced prolonged lockdowns and reduced travel. Real estate investment funds and managers,…

How Has Technology Changed the Face of Marketing in Hospitality Amid Covid-19?

Written by: Varun Khanna, research scholar Over the past year and a half, hospitality marketing and management has witnessed tremendous growth in terms of research and development (Byrd, et.al, 2021). The Covid-19 pandemic has brought about much of this change, as it…

Technology that Can Be Used to Support Large Events During and After Covid-19 Pandemic

Written by: Anni Lindqvist, research scholar The Post-Covid World Numerous industries were forced to employ more technology and reimagine nearly every aspect of their operations due to the pandemic. Technological changes sparked by Covid-19 are a form of acceleration for previously existing…

International Hospitality Operations Need Global Leaders: Research Highlights (Part 2)

In recent research, Dr. Paul Willie, DBA, MBA, CHAE+, CHTP, CMA and Isidro Fierro set out to identify the elements and requirements of a global leader in today’s hospitality industry. They leveraged existing secondary data to highlight why global leaders are imperative for…

Vaccine Tourism: Should the Hospitality Industry Acknowledge this Trend?

Written by: Hassan Al Sayegh The world is shifting into a recovery stage from the pandemic that has resulted in a loss of millions of lives and impacted many businesses. The emergence of several vaccines around the world is a…

International Hospitality Operations Need Global Leaders: Research Highlights

Globalization has had a significant impact on the hospitality industry and requires thoughtful consideration from leaders of hospitality organizations who wish to expand their domestic operations into the international marketplace. In recent research, Dr. Paul Willie, DBA, MBA, CHAE+, CHTP, CMA…

Will Guests Say “I Do” Again? Survey of Tech’s Impact on Guest Satisfaction

By: Agnes DeFranco, Ed.D., CHAE, CHE, CHIA, CAHTA and Minwoo Lee, Ph.D., MBA, CHE, CHIA This is a recap of a recent survey that examines the use of technology by hotel guests and how it impacts their overall stay satisfaction…

Consumer Behavior Changes During the Pandemic: What Should Businesses Know?

Written by: Hassan Al Sayegh It has been one year since the first COVID-19 case was reported to the World Health Organization in December 2019. The World Health Organization declared it a pandemic in March 2020. Multiple countries during the…