Will Guests Say “I Do” Again? Survey of Tech’s Impact on Guest Satisfaction
By: Agnes DeFranco, Ed.D., CHAE, CHE, CHIA, CAHTA and Minwoo Lee, Ph.D., MBA, CHE, CHIA This is a recap of a recent survey that examines the use of technology by hotel guests and how it impacts their overall stay satisfaction…
Consumer Behavior Changes During the Pandemic: What Should Businesses Know?
Written by: Hassan Al Sayegh It has been one year since the first COVID-19 case was reported to the World Health Organization in December 2019. The World Health Organization declared it a pandemic in March 2020. Multiple countries during the…
Sustainable Luxury: New Opportunity for the Hospitality Industry?
Written by: Anni Lindqvist, research scholar At the beginning of 2020, no one could have predicted how a global pandemic would upend lives so drastically in a matter of months. Freedom to travel was compromised — and still is, for some. During…
The Usefulness of Current AI Systems for Food Waste Management
Written by: Varun Khanna, research scholar With the remarkable growth of the food and beverage industry, the issue of food waste management seems to be increasing. It has been identified that in the United States alone more than 86 billion…
From the HFTP Dubai Research Center: Guide to Industry Recovery
By Ana-Denisa Irimescu, Dubai Research Scholar The hospitality industry in Dubai has had an interesting year. In response, the Dubai HFTP Research and Innovation Center at the Emirates Academy of Hospitality Management decided to close the academic year with a road map…
Self Service Analytics: How Small and Independent Hotels Can Use Sentiment Mining to Leap Ahead in Post-COVID Revival
Written by: Sanjay Nadkarni, Ph.D. The importance of guest reviews in the hospitality industry is unambiguous. In the pre-Covid-19 world, an entire business ecosystem evolved around analyzing reviews to gauge sentiment. Considerable research has confirmed the link between review scores…
Abrupt Transitions to Remote Work May Require Changes in Work Culture, Management
Written by: Gustavo Miranda, research scholar In its latest monthly news bulletin, the Dubai HFTP Research and Innovation Center at the Emirates Academy of Hospitality Management explored the sudden and compulsory transition to remote work as a response to the global coronavirus pandemic. The Dubai…
HFTP Foundation Seeks Input for 2020 Compensation and Benefits Report
As it has done every other year for the past 30 years, the HFTP Americas Research Center, overseen by the HFTP Foundation, will produce a new biennial Compensation and Benefits Survey Report in 2020. And the key to providing HFTP…
A Culture of Change: Implementing Business Intelligence in Hospitality
In its latest monthly news bulletin, the Dubai HFTP Research and Innovation Center at the Emirates Academy of Hospitality Management discussed the trendy topic of implementing business intelligence (BI) in hospitality. The Dubai HFTP Research and Innovation Center at the Emirates Academy of Hospitality Management regularly publishes a…
Get Back to Basics with Your Hotel’s Wi-Fi Network
Latest Research from the HFTP Research Centers | Blog written by: Bianca Lopez Here at the HFTP Research Centers, we are ringing in 2020 by addressing the elephant in the room: low-quality Wi-Fi and mobile connectivity is a pain point…