COVID Chronicles: Village Hotels’ Secret to Operational Flexibility and Efficiency

Village Hotels is a UK-based hotel group with 31 properties, known for integrating a high-tech approach into a seamless guest experience. This feature was originally published on the GX Spotlight website. We sat down (virtually, of course) with Jon Davis, CTO of Village Hotels to chat about their efforts in reacting to…

AHLA National Day of Action to Save Hotel Jobs

An important word about the HotelsAct, an initiative from an HFTP Allied Partner (republished from Hotel Online) Written by: Danny Hudson It comes as no surprise that the hotel industry is hurting. The drop in travel and occupancy was quickly reflected in the supplier community, group and event locations, technology companies…

HFTP Mexico Chapters Hangout

HFTP’s First Hangout in Spanish is a Collaborative Discussion of the Current Challenges and Solutions for Mexican Hotels

Last week, HFTP held its first Spanish-language Hangout, with a focus on how hotels in Mexico have responded to the Covid-19 pandemic. It was designed to be a discussion amongst colleagues, covering the major challenges of this period and what these hospitality professionals have done to adapt.

GX Spotlight: These Hotels Excel at Guest Experience with Technology, Service and Data-driven Decisions

GX Spotlight began with the mission to showcase inspiring hotels that are dedicated to creating unique guest experiences. The first six months of the GX Spotlight experience showcased the ways in which various hotels have leveraged technology to achieve operational and guest experiential goals that would have been pipe dreams…

Hotel Trends: Reducing Costs and Contact in Rooms, Staff and F&B

The first week of June kicked off with a general HFTP Hangout that covered hotel market trends and trajectories, presented by CBRE Hotels Advisory representatives Mark Van Stekelenburg, Andy Hartley and Vanessa Gonzalez. CBRE presented a wealth of industry data using a spectrum of various economic data points that was…

Seven Things Travel and Tourism Companies Should Consider During the COVID-19 Crisis

Written by: Hadleigh Ford The unprecedented COVID-19 crisis has had a major impact on the travel and tourism industry, shutting down thousands of hotels, tourist destinations and flights around the world. Since travel and tourism are cash-heavy industries dependent on small margins, many companies will face great hardship, from laying…

AHLA Safe Stay: Hotel Industry Across U.S. and Canada United Around Enhanced Safety, Cleaning Standards

An important word from an HFTP Allied Partner As states across the country navigate reopening and hotels begin to safely welcome back guests, the American Hotel & Lodging Association (AHLA) today announced that hospitality leaders across North America have endorsed Safe Stay, AHLA’s enhanced industry-wide cleaning guidelines. AHLA’s Partner State…

Letter from AHLA to HFTP Members on U.S. Lodging Industry

An important word from an HFTP Allied Partner The American Hotel & Lodging Association (AHLA) is the singular voice representing every segment of the hotel industry including chains, independent hotels, management companies, real estate investment trusts (REITs), bed and breakfasts, industry partners and more.  AHLA’s full focus during the COVID-19…

Attention, Hotels: How Do You Use Technology to Transform the Guest Experience?

How are evolving and emerging technologies being leveraged to transform and enhance the guest experience? The hospitality industry wants to know. The guest experience is becoming about more than just great service. Recent studies indicate that by 2020 customer experience will overtake price and product as the key brand differentiator…

Technology as a Cultural Challenge in the Hospitality Industry

Written By: Laura Resco, official event guest blogger for the HFTP Club and Hotel Controllers Conference 2018 There is one idea that permeates the sessions at the 2018 Club and Hotel Controllers Conference, and it is that technology is ingrained in people’s lives. Be it the tech-savvy millennials or the…