GX Spotlight: These Hotels Excel at Guest Experience with Technology, Service and Data-driven Decisions
GX Spotlight began with the mission to showcase inspiring hotels that are dedicated to creating unique guest experiences. The first six months of the GX Spotlight experience showcased the ways in which various hotels have leveraged technology to achieve operational…
Hotel Trends: Reducing Costs and Contact in Rooms, Staff and F&B
The first week of June kicked off with a general HFTP Hangout that covered hotel market trends and trajectories, presented by CBRE Hotels Advisory representatives Mark Van Stekelenburg, Andy Hartley and Vanessa Gonzalez. CBRE presented a wealth of industry data…
Seven Things Travel and Tourism Companies Should Consider During the COVID-19 Crisis
Written by: Hadleigh Ford The unprecedented COVID-19 crisis has had a major impact on the travel and tourism industry, shutting down thousands of hotels, tourist destinations and flights around the world. Since travel and tourism are cash-heavy industries dependent on…
AHLA Safe Stay: Hotel Industry Across U.S. and Canada United Around Enhanced Safety, Cleaning Standards
An important word from an HFTP Allied Partner As states across the country navigate reopening and hotels begin to safely welcome back guests, the American Hotel & Lodging Association (AHLA) today announced that hospitality leaders across North America have endorsed…
Letter from AHLA to HFTP Members on U.S. Lodging Industry
An important word from an HFTP Allied Partner The American Hotel & Lodging Association (AHLA) is the singular voice representing every segment of the hotel industry including chains, independent hotels, management companies, real estate investment trusts (REITs), bed and breakfasts,…
Attention, Hotels: How Do You Use Technology to Transform the Guest Experience?
How are evolving and emerging technologies being leveraged to transform and enhance the guest experience? The hospitality industry wants to know. The guest experience is becoming about more than just great service. Recent studies indicate that by 2020 customer experience…
Technology as a Cultural Challenge in the Hospitality Industry
Written By: Laura Resco, official event guest blogger for the HFTP Club and Hotel Controllers Conference 2018 There is one idea that permeates the sessions at the 2018 Club and Hotel Controllers Conference, and it is that technology is ingrained…
HITEC 2018 Hidden Treasures
By Jennifer Jones, HITEC 2018 Guest Blogger In the sea of exhibitors, it’s tough to get through the entire exhibit hall every year. In addition, there are general sessions to attend, Tech Talks to listen to and educational forums to…
Is the Lodging Industry Ready for a 12th Edition of USALI?
The 11th edition of the Uniform System of Accounts for the Lodging Industry (USALI) went live on January 1, 2015. This edition presented multiple updates such as changes to the way customers were reported in food outlets, new rooms revenue…
What to Expect: New Changes Coming to Lease Accounting Standards
Written By: Chris Garland, CHAE The upcoming revision to lease accounting standards was one of the topics discussed by the HFTP Hotel Advisory Council in their February 2018 meeting. The surprising conclusion from the council: The hotel industry in general…