Attention, Hotels: How Do You Use Technology to Transform the Guest Experience?

How are evolving and emerging technologies being leveraged to transform and enhance the guest experience? The hospitality industry wants to know. The guest experience is becoming about more than just great service. Recent studies indicate that by 2020 customer experience…

Technology as a Cultural Challenge in the Hospitality Industry

Written By: Laura Resco, official event guest blogger for the HFTP Club and Hotel Controllers Conference 2018 There is one idea that permeates the sessions at the 2018 Club and Hotel Controllers Conference, and it is that technology is ingrained…

HITEC 2018 Hidden Treasures

By Jennifer Jones, HITEC 2018 Guest Blogger In the sea of exhibitors, it’s tough to get through the entire exhibit hall every year. In addition, there are general sessions to attend, Tech Talks to listen to and educational forums to…

Is the Lodging Industry Ready for a 12th Edition of USALI?

The 11th edition of the Uniform System of Accounts for the Lodging Industry (USALI) went live on January 1, 2015.  This edition presented multiple updates such as changes to the way customers were reported in food outlets, new rooms revenue…

What to Expect: New Changes Coming to Lease Accounting Standards

Written By: Chris Garland, CHAE The upcoming revision to lease accounting standards was one of the topics discussed by the HFTP Hotel Advisory Council in their February 2018 meeting. The surprising conclusion from the council: The hotel industry in general…

HFTP 2018 Compensation & Benefits Survey

Compensation and Benefits… An Important Combination When Attracting and Retaining Talented Staff

Figuring out the right combination of compensation and benefits is the key to attracting and retaining top talent within your organization. Since 2002, the HFTP Americas Research Center has been tracking trends and publishing the HFTP Compensation and Benefits Survey….

Are You Ready for the New Revenue Recognition Accounting Standards?

By Chris Garland Revenue recognition standards have been converged and are now changing for both IFRS (IFRS 15) and US GAAP (ASC 606-10) beginning in 2018. US GAAP will allow non-public companies to transition beginning in 2019. After receiving input…

HFTP Hospitality DPO Task Force Outlines Objectives as Industry Prepares for GDPR May 2018 Deadline

By Alvaro Hidalgo The European Union (EU) General Data Protection Regulation (GDPR) that was announced in April 2016 put in place a substantial mandate on EU-based organizations, as well as any organization doing business with EU citizens. The GDPR will…

Be a 2017 Annual Convention Guest Blogger – Apply Today!

Returning this year, HFTP Connect is looking for up to three professionals involved with the hospitality industry who would like to write original and educational blog posts about their Annual Convention experience. Guest bloggers do not have to be professional bloggers; however, must have good writing skills…

Okay Google, Are Apps Dead? Alexa, Do Hotel Guests Want You?

By Amanda Belarmino Are apps dead? This was a question presented during a session on mobile applications at HITEC Toronto 2017. Between upgrades to phone operating systems and the rapid marketplace acceptance of voice operated technology, some in the press…