Apple iOS NFC Contactless Access Control: A Coronavirus Response

Written by: Nick Price The use of near field communication (NFC) for business applications has been on the rise, and as hotels adjust to incorporate contactless operations to reduce the spread of Covid-19, this might be a key solution to consider. Use of NFC is practicable for contactless payment at…

HFTP Hangout -- Home-based Security

Home-based Offices Introduce New Security Considerations

Last week, a HFTP Hangout was held with two security experts from Venza, highlighting security weaknesses for homebound personnel and recommending where to shore up safeguards.

Transition Technology for Hospitality – From Clean to Cleaner

Written by: Frank Wolfe, CAE, FIH Making a comfortable stay for your guests will shift to new cleanliness practices and technologies. Do you remember where you were when COVID-19 changed the world? Although it was not until several hours later that it dawned on me that it happened, I was…

In March, HFTP Revisits the Women Who Have Transformed the Hospitality Technology Industry

March has marked “Women’s History Month,” a month-long celebration of women’s contributions to history, culture and society. To cap off this special month, HFTP would like to honor the women of hospitality technology. You are invited to look back at extensive profiles put together by HFTP in 2019 and 2014,…

Tech Trends of 2020: Where Innovation Lies

Facial recognition. Robotics process automation (RPA). Voice assistance. As technology becomes the cornerstone for the way we do business and a key driver for the guest experience, we have all become relatively familiar with tech terms like these — but do we truly understand what they mean, and are we…

The Threat of IoT Spies: Real or Imagined?

Written by: Sam Chester What is considered to be the first-ever “smart” device (a toaster that could be turned on and off via the Internet) was invented nearly 30 years ago in 1990. By 2008, the number of smart devices exceeded the number of people worldwide. Moreover, in 2017, the…

Omnichannel Surveys: The Next Step In Collecting Critical Customer Feedback

Written by: Jaime Bailey Back in 2013, Walker Insights made the bold prediction that by 2020 customer experience would overtake price and product as the key brand differentiator. Now, with 2020 literally weeks away, are they right? Further, how can you tell if this oft-quoted prediction applies to your customers and…

Attendees to the 2019 Club Forum

HFTP 2019 Club Forum — Security, Integration and System Selection

Central to the function of all businesses – whatever their purpose may be – is technology. And so, HFTP recently held its annual Club Forum with the main topic of club technology. The HFTP Club Forum is a one-day program where club professionals gather for an in-depth seminar and interactive…

Anticipating Guests’ Needs Using 3-D Location Technology

Written by: Manlio Allegra  Like many industries upended by new technologies in recent years, the hotel industry is feeling the pain of house-sharing websites, with the largest threat coming from Airbnb. According to recent research conducted by Florida State University, a one percent increase in Airbnb listings lowers hotel revenues…

E20X Europe 2019 Award Winner Tackles Genuine Industry Problem and Solves It

AN INTERVIEW WITH HANNU VAHOKOSKI, HOTELWAY CEO Meet Sam. Sam is a bright, AI-based chat bot designed by Finnish hospitality startup company Hotelway. Hotelway provides professional management of customer engagement for hotels. What can Sam do? In addition to answering general questions and providing automated customer service, Sam is a great tool…