The Threat of IoT Spies: Real or Imagined?

Written by: Sam Chester What is considered to be the first-ever “smart” device (a toaster that could be turned on and off via the Internet) was invented nearly 30 years…

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Omnichannel Surveys: The Next Step In Collecting Critical Customer Feedback

Written by: Jaime Bailey Back in 2013, Walker Insights made the bold prediction that by 2020 customer experience would overtake price and product as the key brand differentiator. Now, with 2020…

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Attendees to the 2019 Club Forum

HFTP 2019 Club Forum — Security, Integration and System Selection

Central to the function of all businesses – whatever their purpose may be – is technology. And so, HFTP recently held its annual Club Forum with the main topic of…

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Anticipating Guests’ Needs Using 3-D Location Technology

Written by: Manlio Allegra  Like many industries upended by new technologies in recent years, the hotel industry is feeling the pain of house-sharing websites, with the largest threat coming from…

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E20X Europe 2019 Award Winner Tackles Genuine Industry Problem and Solves It

AN INTERVIEW WITH HANNU VAHOKOSKI, HOTELWAY CEO Meet Sam. Sam is a bright, AI-based chat bot designed by Finnish hospitality startup company Hotelway. Hotelway provides professional management of customer engagement for hotels….

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Personalizing the Guest Experience While Protecting their Privacy — A HITEC Europe Preview

As competition intensifies and technology evolves, the hospitality industry must rise to meet the latest expectations of all traveling demographics — and that now includes a customized guest experience. The…

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Meet Minneapolis: Travel to the Twin Cities this Summer for HITEC 2019

We all know that travel can be a real hassle. So, what about a trip makes it worth packing up your suitcase, saying goodbye to your family for the next…

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E20X Amsterdam Judge’s Award Winner KITRO Designed Innovative Solution to Combat Food Waste

It takes a truly cutting-edge business concept from a startup to best the competition and take home the coveted Judge’s Award at Entrepreneur 20X (E20X). During E20X Amsterdam in April…

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A Series of Must-Read Articles on Cybersecurity Produced by the HFTP Research Centers

Data security remains a pressing concern and top priority for the hospitality industry. The HFTP Research Centers are dedicated to producing findings that can significantly aid hospitality businesses in their…

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Exercise Personal Data Security: Tips to Protect Yourself both Online and Off

Tell me if this ever happened to you. You are online searching for someone’s name because you want to make a professional connection and end up finding their home address…

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