From HR to VR: A New Era of Training
Written by: Amanda Charreton Imagine putting on a headset and suddenly finding yourself behind the front desk attending to a guest in need or behind the scenes in the kitchen setting up the perfect tray for room service delivery. Even…
An Interview Between HFTP CEO Frank Wolfe and ChatGPT
By: Frank Wolfe, CAE, FIH | HFTP CEO ChatGPT has been dominating the news since (he? she? it?) was revealed to the world in late 2022 as the latest in AI-driven, natural language processing technology. Is this new chatbot launched…
Utility Behind NFTs: How the Hotel and Travel Industry Can Monetize Non-Fungible Tokens
Written by: Dominika Duziak Editor’s Note: This blog post will feature podcast episodes from the HospitalityVerse Podcast, a new series that discusses the latest trends in hospitality technology, including discussions on the Metaverse, blockchain, NFTS and more. Remember NFT: one of the hottest…
Beyond Crypto: Blockchain Technology in Hospitality
Written by: Dominika Duziak Editor’s Note: This blog post will feature podcast episodes from the HospitalityVerse Podcast, a new series that discusses the latest trends in hospitality technology, including discussions on the Metaverse, blockchain, NFTS and more. During my time with the MBA…
Travel Boomed in the Summer of 2022: What About Fraud?
In 2021, travel revenue was low — less than half of pre-Covid levels. But a wave of “revenge travel” in 2022 turned the tide, with customers determined to make up for lost time. Almost 70 percent of U.S. travelers said…
Hospitality and the Metaverse: Exploring the Business Impact of the Virtual World
Written by: Dominika Duziak Editor’s Note: This blog post will feature podcast episodes from the HospitalityVerse Podcast, a new series that discusses the latest trends in hospitality technology, including discussions on the Metaverse, blockchain, NFTS and more. I am sure by…
Monkeys and Marriott: Uses of NFTs in the Hospitality Industry
Written by: Shubham Khemka Imagine you had an online avatar — a “mini-me” version of you, an identity card that includes your face (albeit in animated form) and a unique code. Instead of presenting your real ID card every time,…
E-Skimming Attack Increases Compromise Customer Payment and Personal Data
SecurityMetrics has shared this informational article with HFTP members and stakeholders after discovering a major increase in skimming tactics, especially e-skimming. This blog post is intended to spread awareness of e-skimming, as it targets businesses with online payment options and…
Security Alert: Be Proactive and Vigilant In Your Cybersecurity Defense
By: HFTP CEO Frank Wolfe, CAE, FIH The recent conflict between Russia and Ukraine has prompted a new security alert from the United States Cybersecurity and Infrastructure Security Agency (CISA). The agency is encouraging U.S. organizations to proactively fortify their…
HFTP Club Members Can Now Access “Comprehensive Practices in Club Cybersecurity” Resource
Now is the time to proactively protect your club’s cybersecurity. To assist club members design an effective strategy, HFTP partnered with the National Club Association (NCA) to develop a detailed report on data and network security. Just released, “Comprehensive Practices…