Personalizing the Guest Experience While Protecting their Privacy — A HITEC Europe Preview

As competition intensifies and technology evolves, the hospitality industry must rise to meet the latest expectations of all traveling demographics — and that now includes a customized guest experience. The modern traveler has come to expect a certain level of personalization that saves them both time and energy while also…

Meet Minneapolis: Travel to the Twin Cities this Summer for HITEC 2019

We all know that travel can be a real hassle. So, what about a trip makes it worth packing up your suitcase, saying goodbye to your family for the next few days, fighting the airport and staying in a strange city? To sum it up succinctly: It is all about the…

E20X Amsterdam Judge’s Award Winner KITRO Designed Innovative Solution to Combat Food Waste

It takes a truly cutting-edge business concept from a startup to best the competition and take home the coveted Judge’s Award at Entrepreneur 20X (E20X). During E20X Amsterdam in April 2018, that kind of groundbreaking concept was presented by KITRO — a startup company that designed a digital device to…

A Series of Must-Read Articles on Cybersecurity Produced by the HFTP Research Centers

Data security remains a pressing concern and top priority for the hospitality industry. The HFTP Research Centers are dedicated to producing findings that can significantly aid hospitality businesses in their efforts to protect their guests’ privacy and personal information against potential cyber threats and attacks. Most recently, a series of…

Exercise Personal Data Security: Tips to Protect Yourself both Online and Off

Tell me if this ever happened to you. You are online searching for someone’s name because you want to make a professional connection and end up finding their home address and phone number on a somewhat suspicious website. Now, imagine if that is your information up there. It seems that…

Cybersecurity Professionals, Education and Certifications

Whether it is an in-house employee or an outsourced vendor, cybersecurity professionals are a must for all organizations. According to a study by Trustwave, there is a skills shortage when it comes to information security professionals and 76 percent of information security professionals note that they are feeling pressure to…

In the Event of a Cyberattack: Public Relations and Responding to the Media

Your organization has experienced a data breach. How do you handle telling your customers? One of the key pieces to a data breach response is the announcement to the public and affected individuals. How a company deals with public relations after a breach determines how successful they will be at…

Securing the Internet of Things (IoT)

With the technological advancements emerging in recent years, it seems like everything is interconnected. Individuals can change the temperature in their house, open curtains, turn on a light, unlock a door or even track the contents of their refrigerator. All of these items are collectively referred to as the Internet…

Outsourcing Cybersecurity and Contracts

For many companies in the hospitality space running smaller operations, having a full-time IT person on staff may not be an option. Other companies may have an IT manager on staff, but outsource the cybersecurity responsibilities to a company that specifically focuses on the increasing dangers pertaining to cyber threats….

Beware of Ransomware

Ransomware is defined by the United States Department of Justice Federal Bureau of Investigation (FBI) as a “type of malicious software designed to block access to a computer system until money is paid” (FBI, 2015). Hotels are a prime target for this type of attack. Legal authorities advise against paying the…