Anticipating Guests’ Needs Using 3-D Location Technology

Written by: Manlio Allegra  Like many industries upended by new technologies in recent years, the hotel industry is feeling the pain of house-sharing websites, with the largest threat coming from Airbnb. According to recent research conducted by Florida State University,…

E20X Europe 2019 Award Winner Tackles Genuine Industry Problem and Solves It

AN INTERVIEW WITH HANNU VAHOKOSKI, HOTELWAY CEO Meet Sam. Sam is a bright, AI-based chat bot designed by Finnish hospitality startup company Hotelway. Hotelway provides professional management of customer engagement for hotels. What can Sam do? In addition to answering general questions…

Personalizing the Guest Experience While Protecting their Privacy — A HITEC Europe Preview

As competition intensifies and technology evolves, the hospitality industry must rise to meet the latest expectations of all traveling demographics — and that now includes a customized guest experience. The modern traveler has come to expect a certain level of…

Meet Minneapolis: Travel to the Twin Cities this Summer for HITEC 2019

We all know that travel can be a real hassle. So, what about a trip makes it worth packing up your suitcase, saying goodbye to your family for the next few days, fighting the airport and staying in a strange…

E20X Amsterdam Judge’s Award Winner KITRO Designed Innovative Solution to Combat Food Waste

It takes a truly cutting-edge business concept from a startup to best the competition and take home the coveted Judge’s Award at Entrepreneur 20X (E20X). During E20X Amsterdam in April 2018, that kind of groundbreaking concept was presented by KITRO…

A Series of Must-Read Articles on Cybersecurity Produced by the HFTP Research Centers

Data security remains a pressing concern and top priority for the hospitality industry. The HFTP Research Centers are dedicated to producing findings that can significantly aid hospitality businesses in their efforts to protect their guests’ privacy and personal information against…

Exercise Personal Data Security: Tips to Protect Yourself both Online and Off

Tell me if this ever happened to you. You are online searching for someone’s name because you want to make a professional connection and end up finding their home address and phone number on a somewhat suspicious website. Now, imagine…

Cybersecurity Professionals, Education and Certifications

Whether it is an in-house employee or an outsourced vendor, cybersecurity professionals are a must for all organizations. According to a study by Trustwave, there is a skills shortage when it comes to information security professionals and 76 percent of…

In the Event of a Cyberattack: Public Relations and Responding to the Media

Your organization has experienced a data breach. How do you handle telling your customers? One of the key pieces to a data breach response is the announcement to the public and affected individuals. How a company deals with public relations…

Securing the Internet of Things (IoT)

With the technological advancements emerging in recent years, it seems like everything is interconnected. Individuals can change the temperature in their house, open curtains, turn on a light, unlock a door or even track the contents of their refrigerator. All…