Ubiquitous Technology and Hospitality

How many networked devices can you see, right now? Take a look around and look for anything with a network cable or a wireless connection. Most of us will probably get to half a dozen before we even start thinking about it. Technology has become such a persistent part of…

HFTP to offer HITEC Mobile Experience® Like No Other

In 2013, HFTP took a chance on adding a relatively new type of technology to HITEC, a “program guide” for a smart phone. The feedback we received from attendees was good and last year, again, according to the attendees, was better than the year before. With so many new types…

Leaving the Light On…and Exposing Visitors to Malware

The hotel industry is poised for continued growth in 2015, coming off a stellar 2014 which saw occupancy rise to levels not seen in more than 20 years. With the World Tourism Organization projecting more than 1.4 billion international journeys in the year 2020, you can bet that hotel web…

Quite Interesting So Far

It is really exciting to be in Los Angeles for this year’s HITEC and so far so good. Monday evening’s opening party at the Belasco Theater was quite sensational. Good music, good food and drinks, and good conversations. Not to mention the elegance of the venue. HITEC itself has been…

ANOTHER Credit Card Breach — What Now?

The recent data breaches at major retail outlets such as Target, Michaels Stores Inc. and Neiman Marcus brought this type of modern crime to the forefront in the minds of the consumer; and for us in the hospitality community, it really hit home when news surfaced of a breach at…

2014 Kicks Off With New Member Benefits

This past year, 2013, brought many changes to HFTP and the association hopes to grow even more in the new year. With growth comes new benefits for HFTP members. Recently, HFTP has partnered with other organizations to offer world class education, extended office hours for increased accessibility to staff, revamped…

How Replying to TripAdvisor Reviews Keeps the Four Seasons No.1 in the City

Ranking highly on TripAdvisor’s Popularity Index, a rating system based on quantity, quality and recency of customer reviews, is the best way to draw new customers to your hotel. Knowing that responding to reviews can entice others to write their own, the Four Seasons Hotel in Austin jumped 26 spots…

Now Presenting — The HFTP Regional Mentor Program

HFTP is thrilled to announce the addition of a NEW member benefit. Starting in September, members have access to a Regional Mentor in their geographic area. The Regional Mentor program was designed to accommodate the needs and wants of the current membership, as well as to draw in additional prospective…

It’s Going to Change Bigtime

The REALLY Big Show “The Rise of the Metamediaries” sounds like a science fiction horror show. The “rise” occurred on Tuesday afternoon and It was a REALLY big show starring senior people from Facebook, Google, Trip Advisor and Room 77. The stage was groaning with all these heavyweights in one…

Hotel Flash Sales: Beneficial or Detrimental?

There is debate whether flash sales web sites are a blessing or a curse for the lodging industry. Blessing because these web sites alleviated the depressed demand induced by the recession. A curse because these web sites have turned into a “pac-man” draining revenues away from the lodging industry. Flash…