By: Frank Wolfe, CAE, FIH | HFTP CEO
ChatGPT has been dominating the news since (he? she? it?) was revealed to the world in late 2022 as the latest in AI-driven, natural language processing technology. Is this new chatbot launched by OpenAI something to fear or something to embrace? I recently “interviewed” ChatGPT to learn more. Currently, the chatbot does not have a voice and only communicates by text. To give full credit, I have cut and pasted ChatGPT’s text responses to my questions verbatim, without any edits. Enjoy!
FW: Who is ChatGPT?
ChatGPT: ChatGPT is not a person, it is a large language model developed by OpenAI. It is a computer program that uses artificial intelligence (AI) and machine learning techniques to generate human-like text in response to prompts. It is trained on a dataset of conversational text and can be used for a variety of natural language processing tasks such as language translation, question answering, and text completion.
FW: What is ChatGPT?
ChatGPT: ChatGPT is a large language model developed by OpenAI. It is trained on a dataset of conversational text and is designed to generate human-like text in response to prompts. It can be used for a variety of natural language processing tasks such as language translation, question answering, and text completion.
FW: Where does ChatGPT live?
ChatGPT: ChatGPT is a software program, it does not have a physical location or a place where it “lives”. It is hosted on servers and cloud infrastructure owned and maintained by Open AI or by third parties that have licensed the technology from Open AI. It can be accessed by users through the internet by using Open Ai’s API or by running the model locally on their own computers with the required resources.
FW: Why is ChatGPT important?
ChatGPT: ChatGPT is important because it is a highly advanced language model that can generate human-like text. This makes it useful for a wide range of natural language processing tasks such as language translation, question answering, and text completion. These capabilities can be used to improve the user experience in various applications such as chatbots, virtual assistants, and language translation software. Additionally, the model’s ability to fine-tune on specific tasks and data sets makes it a valuable tool for businesses and organizations looking to automate and improve their natural language processing capabilities.
Also, ChatGPT and other similar models are important in the field of AI research as they push the boundaries of what is possible with language generation and understanding, which in turn can lead to new breakthroughs and applications in the field.
FW: How do I sign up or try out ChatGPT?
ChatGPT: To sign up for ChatGPT, you will need to go to the Open AI website (https://OpenAI.com/) and create an account. Once you have an account, you will be able to access the Open AI API, which allows you to use ChatGPT and other language models developed by Open AI in your own applications.
You will be prompted to provide some basic information such as your name, email address, and a password to create an account. After you have created an account, you will need to verify your email address before you can start using the API.
Once you have verified your email and logged in to your account, you will be able to access the API key, which you will need to use to access the API and use ChatGPT. You can also access the documentation and tutorials provided by OpenAI to help you get started with using the API and integrating ChatGPT into your own applications.
Alternatively, you can also use OpenAI GPT models by using Hugging face library, a python library that allows you to use the pre-trained models without the need of an API key or internet connection.
FW: How will ChatGPT impact the hospitality industry?
ChatGPT: ChatGPT and other similar language models have the potential to greatly impact the hospitality industry by automating and improving many customer-facing tasks. Some examples include:
Chatbots: ChatGPT can be used to train chatbots that can handle customer inquiries and bookings, providing 24/7 customer service and freeing up staff to focus on other tasks.
Virtual assistants: The model can be fine-tuned for specific tasks, such as providing information about hotel amenities and local attractions, making recommendations for restaurants and activities, and answering frequently asked questions. This can help hotels to provide a more personalized and efficient service to their guests.
Language Translation: ChatGPT can be used to train language translation models that can help hotels to communicate with guests from different countries and cultures, and to provide multilingual customer service.
Email and Social Media: The model can be used to generate automated responses to customer emails and social media messages, which can help hotels to quickly and effectively respond to customer inquiries and complaints.
Overall, using ChatGPT and other similar models can help hotels to automate repetitive tasks, provide 24/7 customer service, and improve the overall customer experience.
FW: Do you know any hotel jokes?
ChatGPT: Sure! Here’s a joke for you: Why did the hotel guest keep his room key on a chain around his neck? So he wouldn’t lose his keys and “check-out” of his room permanently!
FW: Do you know any country club jokes?
ChatGPT: Sure! Here’s a joke for you: Why did the golfer bring two pairs of pants? In case he got a hole in one!
Frank Wolfe (email@example.com) is chief executive officer of Hospitality Financial and Technology Professionals.