Revolutionizing Hospitality: How AI-Powered Chatbots and Virtual Concierge Services Elevate the Guest Experience
Written by: Nina Drager Embracing the Future of Guest Service The hospitality industry is constantly on the lookout for innovative technologies that could further improve the guest experience and streamline operations. With the rise of AI-powered chatbots and virtual concierge…
As Occupancy Stalls, Parking Drives Hotel Revenue Growth
By Robert Mandelbaum and Todd Casper Based on the February 2023 Hotel Horizons® report, CBRE is forecasting that total hotel revenue for the average U.S. hotel returned to pre-COVID levels in 2022. This occurred despite the fact that the average…
The Potential of Blockchain Technology in Boosting African Tourism
Written by: Obiora Ndili Africa is home to some of the world’s most beautiful natural wonders and diverse cultural experiences. It has become a popular destination for tourists from around the globe. But the tourism industry in Africa is facing…
The Future of Event Risk Management: Leveraging the Power of the Metaverse
Written by: Juliette Girardin Event risk management is critical to ensuring the safety and security of attendees, personnel and the venue. It takes time and effort to identify, assess and mitigate possible risks to an event’s success. Yet, because most…
A Homerun: Research Shows Hotel Guest Sentiments on Technology Have Improved Over Time
By: Agnes DeFranco, Minwoo Lee and Jihye Min May 11, 2023 marked the end of the federal COVID-19 Public Health Emergency. Indeed, the pandemic has had an impact on the perception of technology usage among hotel guests. The need to…
Total Revenue Management and the Mi$$ed Opportunities
Written by: Katerina Papadima Total revenue management is not a new concept, but it is one that hoteliers will embrace more for the years to come. To implement it, though, we first need to define it. What is total revenue…
Exploring Safety Systems and Devices: A Virtual Education Preview from Solution Providers
How does an industry that is required to offer a relaxed, discreet, unobtrusive, and unencumbered experience for guests and members, reconcile those goals with offering guests and members a secure environment? Every company is responsible for creating and maintaining a…
A Look Back at Hospitality Technology Greatness: Spotlighting Past Hall of Fame Inductees
Recognized for being industry pioneers, inductees to the HFTP International Hospitality Technology Hall of Fame are the individuals behind much of the hospitality industry’s technology developments. Since 1989, 51 innovative and influential professionals have been selected to be a part…
Look Back at HITEC: Lessons in Leadership from Florida’s Largest Independent Hotelier
“Hotels are a service industry, and the key is to have happy associates.” There are many reasons Harris Rosen, president and COO of Rosen Hotels & Resorts and Florida’s largest independent hotelier, is a masterclass in hospitality leadership: his willingness to…
Letter from the HFTP Global President: Join Me in 2023 at these HFTP Global and Industry Events
Written by: Neil Foster, CHTP, MBA Greetings, fellow HFTP members! Bouncing back from years of mostly distanced interactions, I’m honoured and excited to be “on the road” to spend time together with many of you in the upcoming months. With planned…