The U.S. American Rescue Plan and Its Impact on Clubs

Written by: Brad Steele, J.D. With the passage of the American Rescue Plan (ARP), Congress has changed some programs that have been extremely important to clubs. The good news is these changes will provide additional support for club leaders. The…

Live Streaming Has Made Great Contributions to Chinese Hospitality Business Recovery

Written by: Shuyi Wang In late December 2019, the outbreak of the COVID-19 pandemic in China suddenly halted industry and economic activity, resulting in a huge impact especially on the tertiary industry, where hospitality is a vital component. To make…

International Hospitality Operations Need Global Leaders: Research Highlights

Globalization has had a significant impact on the hospitality industry and requires thoughtful consideration from leaders of hospitality organizations who wish to expand their domestic operations into the international marketplace. In recent research, Dr. Paul Willie, DBA, MBA, CHAE+, CHTP, CMA…

The Future of F&B: Industry 4.0’s Impact in the Luxury Hotel Segment

Written by: Varun Khanna, research scholar In this blog, the HFTP Middle East Research Center examines the essence of Industry 4.0 and how it is expected to impact the food and beverage (F&B) sector, and also identifies potential barriers to the adoption…

Stay or Leave? Internship Stress and Coping Strategies in the Hotel Industry

Written by: Shan Shan Chien The hospitality industry has been regarded as the most challenging and stressful working environment compared to any other industry sector. As a former waitress in the banquet hall of a five-star hotel and a Michelin…

The FUN-damentals of Club Budgeting: Best Practices for the Operating Budget

This blog post recaps best practices that positively impact how a club approaches its operating budget. It is based on the HFTP webinar from January 21, 2021 titled “Club Budgeting and FUN-damentals.”

Will Guests Say “I Do” Again? Survey of Tech’s Impact on Guest Satisfaction

By: Agnes DeFranco, Ed.D., CHAE, CHE, CHIA, CAHTA and Minwoo Lee, Ph.D., MBA, CHE, CHIA This is a recap of a recent survey that examines the use of technology by hotel guests and how it impacts their overall stay satisfaction…

Consumer Behavior Changes During the Pandemic: What Should Businesses Know?

Written by: Hassan Al Sayegh It has been one year since the first COVID-19 case was reported to the World Health Organization in December 2019. The World Health Organization declared it a pandemic in March 2020. Multiple countries during the…

The Role of Technology in Cleaning and Sanitizing in the Era of the New Normal

Written by: Nutthaphat Poolworaluk The need to be reassured that your night’s stay is cleaner than ever has never been this critical before in the hospitality industry. With the ongoing Covid-19 pandemic, heightened measures for cleaning and sanitization need to be imposed,…

Set Your Professional Goals for 2021: Learn, Engage and Become a Leader

Written by: Mark Pate Sr., CHAE, CHTP, MBA Okay – raise your hand if there were times in this last year you had had enough or hit a challenge that you knew was impossible to overcome – Believe me, my hand…