Technology Brings Hospitality Necessary Agility

Written by: Claire Kenney, Cyber HITEC Guest Blogger Reinvent. Reimagine. Rethink. Reorganize. Rearchitect. Realign. Reinvest. These words resonate with the contemporary hospitality industry. They are a roadmap for hotel agility. As such, they are a roadmap for hotel success. Adopting this creative mindset equips hotel brands and hotel properties to…

GX Spotlights Mandarin Oriental’s COVID-19 Strategy: Agile and Prepared in Uncertain Times

By: Anja Luthje When we closed some Mandarin Oriental hotels in response to COVID-19, the management team created a task force including myself as Group Director of Rooms and Quality and eleven hotel managers. The objective was to figure out how we would reopen, what would be different, and what…

Self Service Analytics: How Small and Independent Hotels Can Use Sentiment Mining to Leap Ahead in Post-COVID Revival

Written by: Sanjay Nadkarni, Ph.D. The importance of guest reviews in the hospitality industry is unambiguous. In the pre-Covid-19 world, an entire business ecosystem evolved around analyzing reviews to gauge sentiment. Considerable research has confirmed the link between review scores and revenue. Though estimates on the magnitude of impact may…

Create a Culture of Agility, Place These Five Tech Bets

Phil Le-Brun, director, enterprise strategy at Amazon Web Services, says there is one word that is mentioned, on average, every six minutes during executive meetings: agility. How can you do more, and faster, with less? Agile companies have a few things in common: they have a clear vision or mission…