Technology that Can Be Used to Support Large Events During and After Covid-19 Pandemic
Written by: Anni Lindqvist, research scholar The Post-Covid World Numerous industries were forced to employ more technology and reimagine nearly every aspect of their operations due to the pandemic. Technological changes sparked by Covid-19 are a form of acceleration for previously existing…
GX Spotlight: These Hotels Excel at Guest Experience with Technology, Service and Data-driven Decisions
GX Spotlight began with the mission to showcase inspiring hotels that are dedicated to creating unique guest experiences. The first six months of the GX Spotlight experience showcased the ways in which various hotels have leveraged technology to achieve operational…
Self Service Analytics: How Small and Independent Hotels Can Use Sentiment Mining to Leap Ahead in Post-COVID Revival
Written by: Sanjay Nadkarni, Ph.D. The importance of guest reviews in the hospitality industry is unambiguous. In the pre-Covid-19 world, an entire business ecosystem evolved around analyzing reviews to gauge sentiment. Considerable research has confirmed the link between review scores…
Technology, Financial Leadership and the Fast-Paced Race of the Hospitality Industry
Written by: Artak Gevorgian, CHAE, MBA — Official HFTP® 2018 Guest Blogger The HFTP 2018 Annual Convention is officially over, and I am now back to my routine in the other part of the world — Muscat, Oman. The blog I wrote before…