GX Spotlight: These Hotels Excel at Guest Experience with Technology, Service and Data-driven Decisions

GX Spotlight began with the mission to showcase inspiring hotels that are dedicated to creating unique guest experiences. The first six months of the GX Spotlight experience showcased the ways in which various hotels have leveraged technology to achieve operational and guest experiential goals that would have been pipe dreams…

Self Service Analytics: How Small and Independent Hotels Can Use Sentiment Mining to Leap Ahead in Post-COVID Revival

Written by: Sanjay Nadkarni, Ph.D. The importance of guest reviews in the hospitality industry is unambiguous. In the pre-Covid-19 world, an entire business ecosystem evolved around analyzing reviews to gauge sentiment. Considerable research has confirmed the link between review scores and revenue. Though estimates on the magnitude of impact may…

Technology, Financial Leadership and the Fast-Paced Race of the Hospitality Industry

Written by: Artak Gevorgian, CHAE, MBA — Official HFTP® 2018 Guest Blogger The HFTP 2018 Annual Convention is officially over, and I am now back to my routine in the other part of the world — Muscat, Oman. The blog I wrote before departing for Louisville, Be Prepared: Have an Action Plan for Professional…