Omnichannel Surveys: The Next Step In Collecting Critical Customer Feedback

Written by: Jaime Bailey Back in 2013, Walker Insights made the bold prediction that by 2020 customer experience would overtake price and product as the key brand differentiator. Now, with 2020…

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Your HFTP Summer Reading List: Staff Picks, Special Reports and More

Written By: Susan Savkov Summer may already be half over, but that will not stop many of us from heading off on vacations to enjoy the second half of the…

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Destination HITEC: All about Mallorca, the Picture-Perfect Locale of HITEC Europe 2019

Azure waters. Limestone mountains. Historic villages. These are just a few choice phrases to describe the location of HITEC® Europe 2019 — where business and leisure will collide in the best possible…

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Part 1: How to Bring More Hospitality Financial Leadership Into Your Hotel

You have the ability to increase the way you lead your team financially, to create an environment that has your managers working together on the “business” of running your hotel….

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