Selecting the Right Industry Standards for Your Property

This is not the first time that the hospitality industry has had to respond to major changes. Currently the managing director at Heyward Hospitality, Michael Heyward‘s background in revenue management dates to the arrival of the first online travel agencies (OTAs), which forever changed the way that booking and distribution…

Risk Mapping and Building Customer Confidence in a Post-Covid-19 World

The HFTP Hangouts rounding out the last week of May focused on risk mapping and risk management, as well as how to build customer confidence for the new normal. Here are some key takeaways from the Hangouts to help you plan out strategies to navigate the post-Covid-19 world. Risk Mapping…

Transition Technology for Hospitality – From Clean to Cleaner

Written by: Frank Wolfe, CAE, FIH Making a comfortable stay for your guests will shift to new cleanliness practices and technologies. Do you remember where you were when COVID-19 changed the world? Although it was not until several hours later that it dawned on me that it happened, I was…