Stay or Leave? Internship Stress and Coping Strategies in the Hotel Industry

Written by: Shan Shan Chien The hospitality industry has been regarded as the most challenging and stressful working environment compared to any other industry sector. As a former waitress in the banquet hall of a five-star hotel and a Michelin starred restaurant, I deeply understand the required components of multi-tasking…

The Role of Technology in Cleaning and Sanitizing in the Era of the New Normal

Written by: Nutthaphat Poolworaluk The need to be reassured that your night’s stay is cleaner than ever has never been this critical before in the hospitality industry. With the ongoing Covid-19 pandemic, heightened measures for cleaning and sanitization need to be imposed, as the safety of both the guests and staff remains paramount in this…

What If? Three Strategic Shifts in Labor Could Be the Answer

Written by Arlene Ramirez, MBA, CHAE, CHE, CHIA “It didn’t take guts to follow the crowd — that courage and intelligence lay in being willing to be different.” – Jackie Robinson Today many hoteliers have pondered many ideas to adjust their business strategy, all the while asking themselves: “What if?”….