Omnichannel Surveys: The Next Step In Collecting Critical Customer Feedback
Written by: Jaime Bailey Back in 2013, Walker Insights made the bold prediction that by 2020 customer experience would overtake price and product as the key brand differentiator. Now, with 2020 literally weeks away, are they right? Further, how can you…
What Hotels Need to Know About the California Consumer Privacy Act
Written By: Jeff Venza Hotel management companies are asking: “How does this new privacy act in California compare to the new EU Privacy Law?” A side-by-side comparison reveals a few things that hotels should know: The delta between the EU…