Omnichannel Surveys: The Next Step In Collecting Critical Customer Feedback

Written by:¬†Jaime Bailey Back in 2013, Walker Insights made the bold prediction that by 2020 customer experience would overtake price and product as the key brand differentiator. Now, with 2020…

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What Hotels Need to Know About the California Consumer Privacy Act

Written By: Jeff Venza Hotel management companies are asking: “How does this new privacy act in California compare to the new EU Privacy Law?” A side-by-side comparison reveals a few…

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