Risk Mapping and Building Customer Confidence in a Post-Covid-19 World

The HFTP Hangouts rounding out the last week of May focused on risk mapping and risk management, as well as how to build customer confidence for the new normal. Here are some key takeaways from the Hangouts to help you plan out strategies to navigate the post-Covid-19 world. Risk Mapping…

How to Connect in an Over-Distracted World (And Other Lessons from Leaders in Human Behavior)

Leaders face a mounting challenge in today’s increasingly technological world. People have a host of distracting devices now available at their fingertips. According to research compiled by the HFTP Americas Research Center, Americans check their phone on average once every 12 minutes. Conversations are consistently interrupted by cell phone pings or instant email…

AI and Voice Recognition Explored at HITEC Amsterdam

Written By: Sherif Mamdouh, official guest blogger for HITEC® Amsterdam 2018 I have had the pleasure of a front row seat at a very special panel discussion. The hospitality industry’s top tech executives got together at HITEC Amsterdam today to discuss artificial intelligence (AI) and voice recognition. The challenge: to make sense of…

Move Your Career Forward in 2016

Typically the month of January is all about setting goals for yourself. Most people makes goals to lose weight, stay organized or travel more, but what about career goals? Have you made any? Whether you are just starting out in the hospitality industry, overseeing a team or managing your property,…