Find Your Voice and Master Assertive Communication in Hospitality (A Preview)
Written by: Daniel Conti, Jr., CHAE+, LCAM Effective communication forms the bedrock of success in the intricate world of hospitality, whether you’re orchestrating behind the scenes or taking center stage in guest interactions. In this transformative session at the upcoming…
Time to Be Heard: What Do You Want from Your Club Software?
If you had a chance to get everything you want from your club management system – what would you ask for? Don’t be afraid to speak up. Just as club professionals are always looking for the most efficient solution, software…
Risk Mapping and Building Customer Confidence in a Post-Covid-19 World
The HFTP Hangouts rounding out the last week of May focused on risk mapping and risk management, as well as how to build customer confidence for the new normal. Here are some key takeaways from the Hangouts to help you…
How to Connect in an Over-Distracted World (And Other Lessons from Leaders in Human Behavior)
Leaders face a mounting challenge in today’s increasingly technological world. People have a host of distracting devices now available at their fingertips. According to research compiled by the HFTP Americas Research Center, Americans check their phone on average once every 12 minutes. Conversations…
AI and Voice Recognition Explored at HITEC Amsterdam
Written By: Sherif Mamdouh, official guest blogger for HITEC® Amsterdam 2018 I have had the pleasure of a front row seat at a very special panel discussion. The hospitality industry’s top tech executives got together at HITEC Amsterdam today to discuss artificial intelligence…
Move Your Career Forward in 2016
Typically the month of January is all about setting goals for yourself. Most people makes goals to lose weight, stay organized or travel more, but what about career goals? Have you made any? Whether you are just starting out in…