Revolutionizing Hospitality: How AI-Powered Chatbots and Virtual Concierge Services Elevate the Guest Experience
Written by: Nina Drager Embracing the Future of Guest Service The hospitality industry is constantly on the lookout for innovative technologies that could further improve the guest experience and streamline operations. With the rise of AI-powered chatbots and virtual concierge…
The Potential of Blockchain Technology in Boosting African Tourism
Written by: Obiora Ndili Africa is home to some of the world’s most beautiful natural wonders and diverse cultural experiences. It has become a popular destination for tourists from around the globe. But the tourism industry in Africa is facing…
The Future of Event Risk Management: Leveraging the Power of the Metaverse
Written by: Juliette Girardin Event risk management is critical to ensuring the safety and security of attendees, personnel and the venue. It takes time and effort to identify, assess and mitigate possible risks to an event’s success. Yet, because most…
Total Revenue Management and the Mi$$ed Opportunities
Written by: Katerina Papadima Total revenue management is not a new concept, but it is one that hoteliers will embrace more for the years to come. To implement it, though, we first need to define it. What is total revenue…
From HR to VR: A New Era of Training
Written by: Amanda Charreton Imagine putting on a headset and suddenly finding yourself behind the front desk attending to a guest in need or behind the scenes in the kitchen setting up the perfect tray for room service delivery. Even…
Four Walls, Tables and Chairs: The Fall of the Traditional Dining Experience?
Written by: Ricardo Tellez The hospitality and, more specifically, the food and beverage (F&B) industry are two that live by the motto: “if it ain’t broke, don’t fix it.” Unlike almost every other industry, the F&B industry prefers to stick…
Here Is Why ESG Holds Significance in Asset Management
Written by Shivam Sharma As an institutional investor, consider your investments — a hotel, club, restaurant, anything. Being an investor requires knowing how to allocate the appropriate funds to the right asset at the right time. But what if you…
Glamping Hospitality: Low Development Costs, High ADRs and Incredible Valuations
Written by: Jay Bhakta Glamping has taken the hospitality industry by storm over the last few years with developments occurring overnight. These remote-style stays became especially popular over the course of the Covid pandemic, as they offered the distanced retreat…
The Great Opportunity: How the Hospitality Industry Can Battle “The Great Resignation”
Written by: Sheheryar Javaid This article will not touch on the impact “The Great Resignation” has had on the hospitality industry, as we are well aware — the focus will instead be on what actions we can take to battle…
Can Proptech Solve the Asset-heavy/ Asset-light Dilemma?
Written by: Victoria Loing In a globalized world and very competitive setting, hotels are fighting to remain leaders in their market. Which brand to develop? How to retain customers? Which innovative technology to implement? Which business model strategy to follow?…