Translation Services: Lost (and Found) in Translation

Here are some dots that you can easily connect: globalization, emerging markets and international travel. You may think “Oh, what a cliché!” Well then, you must have noticed the need skyrocketing for reliable translation, especially if you are in the travel or hospitality industries. Speaking of translation, the challenge of having…

The Possibilities of Mobile Apps

A study found that Americans check their phone on average once every 12 minutes. That number may not be accurate for everyone, but you have to admit that the separation anxiety is real — and people have grown dependent on their mobile phones. The hospitality industry, though not always at the…

HFTP’s HITEC Event Teaches a Lesson in Service

Written By: James Lingle   I have heard it said, in a variety of ways, that the way to see someone’s character is to see how they treat those who have no influence over them. I do not know how true that might be, but it sounds good when I hear it. In general,…

I Lost my Privacy. Can you help me Find It?

Written by: Jennifer Jones I Lost my Privacy. Can you help me Find It? I’m a savvy business traveler.  And as frequently as I travel, I almost always encounter an issue with my privacy.  Hotels do not even seem to even realize that they are putting me, their guest, at risk when…

E-cigarettes: Is it time for hoteliers to butt in or butt out?

Editors Note: Since the publication of this article, movement to regulate e-cigarettes by the FDA has progressed. On the local government level and in other countries e-cigarettes have been banned in public places or banned all together. Recently, the European Parliament rejected a proposal to regulate e-cigarettes as medical devices….

2014 Kicks Off With New Member Benefits

This past year, 2013, brought many changes to HFTP and the association hopes to grow even more in the new year. With growth comes new benefits for HFTP members. Recently, HFTP has partnered with other organizations to offer world class education, extended office hours for increased accessibility to staff, revamped…

How Replying to TripAdvisor Reviews Keeps the Four Seasons No.1 in the City

Ranking highly on TripAdvisor’s Popularity Index, a rating system based on quantity, quality and recency of customer reviews, is the best way to draw new customers to your hotel. Knowing that responding to reviews can entice others to write their own, the Four Seasons Hotel in Austin jumped 26 spots…

Employees Untethered

This is the year of the tablet. Try and find a vendor, that doesn’t have a tablet as part of their product. In two years we will have forgotten that there was actually a “year of the tablet.” As mobile, hand held computing will become so ubiquitous in the operation…

It’s Going to Change Bigtime

The REALLY Big Show “The Rise of the Metamediaries” sounds like a science fiction horror show. The “rise” occurred on Tuesday afternoon and It was a REALLY big show starring senior people from Facebook, Google, Trip Advisor and Room 77. The stage was groaning with all these heavyweights in one…

It’s All About the Guest

Hundreds of vendors are about to spend three days hawking their wares to thousands of attendees at HITEC. It’s a thrilling time for all the techies who attend. It’s like a toy show. All new bright shiny stuff to look at. This year, Tablets and clouds…… sounds like what doctors…