Omnichannel Surveys: The Next Step In Collecting Critical Customer Feedback

Written by:¬†Jaime Bailey Back in 2013, Walker Insights made the bold prediction that by 2020 customer experience would overtake price and product as the key brand differentiator. Now, with 2020…

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Leaving the Light On…and Exposing Visitors to Malware

The hotel industry is poised for continued growth in 2015, coming off a stellar 2014 which saw occupancy rise to levels not seen in more than 20 years. With the…

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