Omnichannel Surveys: The Next Step In Collecting Critical Customer Feedback

Written by:¬†Jaime Bailey Back in 2013, Walker Insights made the bold prediction that by 2020 customer experience would overtake price and product as the key brand differentiator. Now, with 2020 literally weeks away, are they right? Further, how can you tell if this oft-quoted prediction applies to your customers and…

Leaving the Light On…and Exposing Visitors to Malware

The hotel industry is poised for continued growth in 2015, coming off a stellar 2014 which saw occupancy rise to levels not seen in more than 20 years. With the World Tourism Organization projecting more than 1.4 billion international journeys in the year 2020, you can bet that hotel web…