E-Skimming Attack Increases Compromise Customer Payment and Personal Data
SecurityMetrics has shared this informational article with HFTP members and stakeholders after discovering a major increase in skimming tactics, especially e-skimming. This blog post is intended to spread awareness of e-skimming, as it targets businesses with online payment options and…
HFTP Foundation Seeks Input for 2022 Compensation and Benefits Report
As it has done every other year for the past 30 years (save for a brief hiatus caused by the sudden pandemic in 2020), the HFTP Foundation will lead the production of a new biennial Compensation and Benefits Survey Report…
HFTP Club Members Can Now Access “Comprehensive Practices in Club Cybersecurity” Resource
Now is the time to proactively protect your club’s cybersecurity. To assist club members design an effective strategy, HFTP partnered with the National Club Association (NCA) to develop a detailed report on data and network security. Just released, “Comprehensive Practices…
Guess What’s Happening at HITEC – Themes Abound
We are in the midst of HITEC, its educational sessions and all its glory. This year’s vibe is as invigorating as ever, and the event is bringing multiple themes to life. One of the most dominant of these is “digital…
GX Spotlight: These Hotels Excel at Guest Experience with Technology, Service and Data-driven Decisions
GX Spotlight began with the mission to showcase inspiring hotels that are dedicated to creating unique guest experiences. The first six months of the GX Spotlight experience showcased the ways in which various hotels have leveraged technology to achieve operational…
No Need to Be Depressed: Uplifting Revenue Management Tips When Revenue Is Down
One whose title is “chief evangelist” is driven by his mission to deliver good news. And so it went with this week’s European HFTP Hangout presenter, IDeaS Chief Evangelist Klaus Kohlmayr. His aim is to bring hoteliers across the globe…
Self Service Analytics: How Small and Independent Hotels Can Use Sentiment Mining to Leap Ahead in Post-COVID Revival
Written by: Sanjay Nadkarni, Ph.D. The importance of guest reviews in the hospitality industry is unambiguous. In the pre-Covid-19 world, an entire business ecosystem evolved around analyzing reviews to gauge sentiment. Considerable research has confirmed the link between review scores…
Create a Culture of Agility, Place These Five Tech Bets
Phil Le-Brun, director, enterprise strategy at Amazon Web Services, says there is one word that is mentioned, on average, every six minutes during executive meetings: agility. How can you do more, and faster, with less? Agile companies have a few…
Considerations for Hotel Profitability Trends, Re-opening and Work from Home
Round 1 – U.S. and European Hotel Performance Trends in a Downturn The latest round of HFTP Hangouts kicked off this week with a data-driven session presented by HotStats. This session provided an in-depth overview of current operational and profitability…
Interoperability, Health Innovation Are the Keys to Recovery
Moderated by: Diane Estner, DANNI Enterprises | Presented by: John Picard Getting back to the business of travel will require big thinking and bold action. Innovation will be the catalyst for change in the hospitality industry. Solutions will propel it…