GX Spotlight: These Hotels Excel at Guest Experience with Technology, Service and Data-driven Decisions

GX Spotlight began with the mission to showcase inspiring hotels that are dedicated to creating unique guest experiences. The first six months of the GX Spotlight experience showcased the ways in which various hotels have leveraged technology to achieve operational and guest experiential goals that would have been pipe dreams…

No Need to Be Depressed: Uplifting Revenue Management Tips When Revenue Is Down

One whose title is “chief evangelist” is driven by his mission to deliver good news. And so it went with this week’s European HFTP Hangout presenter, IDeaS Chief Evangelist Klaus Kohlmayr. His aim is to bring hoteliers across the globe good news regarding revenue management in a time where revenue…

Self Service Analytics: How Small and Independent Hotels Can Use Sentiment Mining to Leap Ahead in Post-COVID Revival

Written by: Sanjay Nadkarni, Ph.D. The importance of guest reviews in the hospitality industry is unambiguous. In the pre-Covid-19 world, an entire business ecosystem evolved around analyzing reviews to gauge sentiment. Considerable research has confirmed the link between review scores and revenue. Though estimates on the magnitude of impact may…

Create a Culture of Agility, Place These Five Tech Bets

Phil Le-Brun, director, enterprise strategy at Amazon Web Services, says there is one word that is mentioned, on average, every six minutes during executive meetings: agility. How can you do more, and faster, with less? Agile companies have a few things in common: they have a clear vision or mission…

Considerations for Hotel Profitability Trends, Re-opening and Work from Home

Round 1 – U.S. and European Hotel Performance Trends in a Downturn The latest round of HFTP Hangouts kicked off this week with a data-driven session presented by HotStats. This session provided an in-depth overview of current operational and profitability data from hotels in both the United States and Europe….

Interoperability, Health Innovation Are the Keys to Recovery

Moderated by: Diane Estner, DANNI Enterprises | Presented by: John Picard Getting back to the business of travel will require big thinking and bold action. Innovation will be the catalyst for change in the hospitality industry. Solutions will propel it forward. Technology will be the key to restoring trust and…

Industry Partners Check-in: Finding Answers to Difficult Questions in a New Reality

Moderated by: Sherry Marek, Datavision Technologies During the HFTP Hangout “Industry Partner Check-in” on Wednesday, April 22, the conversation naturally gravitated to the latest hot topic in hospitality technology today: the “contactless” technologies that will emerge as a direct result of the virus pandemic. New solutions will be necessary to…

HFTP Foundation Seeks Input for 2020 Compensation and Benefits Report

As it has done every other year for the past 30 years, the HFTP Americas Research Center, overseen by the HFTP Foundation, will produce a new biennial Compensation and Benefits Survey Report in 2020. And the key to providing HFTP members with a comprehensive picture of industry salary and benefits…

A Culture of Change: Implementing Business Intelligence in Hospitality

In its latest monthly news bulletin, the Dubai HFTP Research and Innovation Center at the Emirates Academy of Hospitality Management discussed the trendy topic of implementing business intelligence (BI) in hospitality. The Dubai HFTP Research and Innovation Center at the Emirates Academy of Hospitality Management regularly publishes a news bulletin on the latest in hospitality trends. These bulletins can…

Tech Trends of 2020: Where Innovation Lies

Facial recognition. Robotics process automation (RPA). Voice assistance. As technology becomes the cornerstone for the way we do business and a key driver for the guest experience, we have all become relatively familiar with tech terms like these — but do we truly understand what they mean, and are we…