Industry Partners Check-in: Finding Answers to Difficult Questions in a New Reality
Moderated by: Sherry Marek, Datavision Technologies During the HFTP Hangout “Industry Partner Check-in” on Wednesday, April 22, the conversation naturally gravitated to the latest hot topic in hospitality technology today: the “contactless” technologies that will emerge as a direct result…
A Culture of Change: Implementing Business Intelligence in Hospitality
In its latest monthly news bulletin, the Dubai HFTP Research and Innovation Center at the Emirates Academy of Hospitality Management discussed the trendy topic of implementing business intelligence (BI) in hospitality. The Dubai HFTP Research and Innovation Center at the Emirates Academy of Hospitality Management regularly publishes a…
Tech Trends of 2020: Where Innovation Lies
Facial recognition. Robotics process automation (RPA). Voice assistance. As technology becomes the cornerstone for the way we do business and a key driver for the guest experience, we have all become relatively familiar with tech terms like these — but…
Technology in Hotels: Invest Where it Counts
By Agnes DeFranco, Ed.D., CHAE, CHE, CHIA, CAHTA and Minwoo Lee, Ph.D., MBA, CHE, CHIA Want to give your guests the tech amenities they want? Put your money where your five-star reviews are. This study mines thousands of online reviews to…
Did You Know? HFTP Members Can Request Customized Industry Research
You probably hear about data all the time in the hospitality industry. Guest preferences, seasonal trends, growth opportunities in your sector. You are probably swimming in data. But sometimes do you feel overwhelmed by it all? But first, why is…
Personalizing the Guest Experience While Protecting their Privacy — A HITEC Europe Preview
As competition intensifies and technology evolves, the hospitality industry must rise to meet the latest expectations of all traveling demographics — and that now includes a customized guest experience. The modern traveler has come to expect a certain level of…
Technology, Financial Leadership and the Fast-Paced Race of the Hospitality Industry
Written by: Artak Gevorgian, CHAE, MBA — Official HFTP® 2018 Guest Blogger The HFTP 2018 Annual Convention is officially over, and I am now back to my routine in the other part of the world — Muscat, Oman. The blog I wrote before…
Exercise Personal Data Security: Tips to Protect Yourself both Online and Off
Tell me if this ever happened to you. You are online searching for someone’s name because you want to make a professional connection and end up finding their home address and phone number on a somewhat suspicious website. Now, imagine…
What Hotels Need to Know About the California Consumer Privacy Act
Written By: Jeff Venza Hotel management companies are asking: “How does this new privacy act in California compare to the new EU Privacy Law?” A side-by-side comparison reveals a few things that hotels should know: The delta between the EU…
HFTP Members Meet at Rosewood London for Professional Dialogue and Education
Written By: Carl Weldon Arriving at the Rosewood Hotel London is always a pleasure — especially when greeted by the “hotel dog” Pearl, who even has her own social media presence (check out her Instagram profile here). A big “Thank you!”…