Attention, Clubs: Are All Your Plans in Place?

It is an indisputable fact that has stood the test of time — Planning is vitally important to success. In fact, Benjamin Franklin, a founding father of the United States,…

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Letter from the HFTP Global President: Partnerships Are Powerful Assets

By: Michael Levie, CHTP  — 2019-2020 HFTP Global board president And now, suddenly, it is 2020 — A new year, with new targets and new opportunities. The Austin, Texas-based HFTP Global team…

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Tech Trends of 2020: Where Innovation Lies

Facial recognition. Robotics process automation (RPA). Voice assistance. As technology becomes the cornerstone in the way we do business and a key driver for the guest experience, we have all…

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The HFTP Research Centers Present: A Year in Review

It has been an exciting first year for the HFTP Foundation. Between frenzied fundraising and planning a packed docket of upcoming research for 2020, research staff have certainly had their…

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HITEC Dubai 2019: Risk Management and More

By: Naftali Tanyongana This was my second year covering HITEC Dubai, and from a hospitality student perspective, it is always interesting to go to hospitality events and see theory put…

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HITEC Europe Returns to Stunning Mallorca, Spain in April 2020

It is officially December — and while many are dreaming of a white Christmas, HFTP also dreams of an iridescent spring, when HITEC Europe 2020 returns to Palma, Mallorca, Spain….

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Omnichannel Surveys: The Next Step In Collecting Critical Customer Feedback

Written by: Jaime Bailey Back in 2013, Walker Insights made the bold prediction that by 2020 customer experience would overtake price and product as the key brand differentiator. Now, with 2020…

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Letter from the HFTP Global President: We Have a Lot to Celebrate

At the ocean-inspired Annual Tribute to Success at the HFTP 2019 Annual Convention, newly-installed HFTP Global President Michael Levie spoke about what to expect from HFTP in 2020, outlining his vision…

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HFTP 2019 Chapter Leadership Workshop Builds Leadership at the Local Level

Written by: Eileen Sarris, member of the Chapter Leadership Workshop Committee After a several year hiatus, the re-instated Chapter Leadership Workshop brought together 58 chapter officers representing a host of HFTP…

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Something Needs to be Said: Takeaways from the HFTP 2019 Annual Convention

Written by: Bernard Ellis, CHTP, CRME — Official HFTP 2019 Annual Convention Guest Blogger Our Little Secret? We have all been there. You are on the way to or from an…

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