Self Service Analytics: How Small and Independent Hotels Can Use Sentiment Mining to Leap Ahead in Post-COVID Revival

Written by: Sanjay Nadkarni, Ph.D. The importance of guest reviews in the hospitality industry is unambiguous. In the pre-Covid-19 world, an entire business ecosystem evolved around analyzing reviews to gauge sentiment. Considerable research has confirmed the link between review scores and revenue. Though estimates on the magnitude of impact may…

Abrupt Transitions to Remote Work May Require Changes in Work Culture, Management

Written by: Gustavo Miranda, research scholar In its latest monthly news bulletin, the Dubai HFTP Research and Innovation Center at the Emirates Academy of Hospitality Management explored the sudden and compulsory transition to remote work as a response to the global coronavirus pandemic. The Dubai HFTP Research and Innovation Center at the Emirates Academy of Hospitality Management regularly…

HITEC Dubai 2019: Risk Management and More

By: Naftali Tanyongana This was my second year covering HITEC Dubai, and from a hospitality student perspective, it is always interesting to go to hospitality events and see theory put into practice. That is why I enjoyed watching Melissa Aoun, ARM, MSc, director of transformation advisory at Grant Thornton, presenting…

Are Loyalty Programs Too Rewarding?

Written by: Naftali Marlon Tanyongana Loyalty programs have become par for the course across industries — from retail to airline to hospitality — popularized by their ability to create a loyal customer base. But, companies can quickly lose themselves in the number of return customers and purchases, forgetting about the…