Industry Partners Check-in: What Will the Industry Look Like Post Pandemic?

Moderated by: Henri Roelings, Hospitality Net The second gathering for the new HFTP Hangout virtual get-togethers was a vendor-focused group who contemplated what the hospitality-industry will look like post-pandemic. Nowhere near the same was the overwhelming conclusion. Led by moderator Henri Roelings, founder of Hospitality Net, the group covered the…

Attention, Hotels: How Do You Use Technology to Transform the Guest Experience?

How are evolving and emerging technologies being leveraged to transform and enhance the guest experience? The hospitality industry wants to know. The guest experience is becoming about more than just great service. Recent studies indicate that by 2020 customer experience will overtake price and product as the key brand differentiator…

Green Travel and Eco Stays: Latest Initiatives to Reduce Waste

Research from the HFTP Asia Research Center | Written by: Evita Ma Under new regulations effective July 1, 2019, hotels in Shanghai have ceased to offer disposable daily necessities such as toothbrushes, combs, bath sponges, razors, nail files and shoe polish, unless specifically requested by guests. Guangzhou hotels joined the initiative in…

The Connection of #HITEC

Written by: Artak Gevorgian, CHAE, MBA — Official HITEC® Minneapolis 2019 Guest Blogger You can have the greatest ideas, methods and talent — but if your event (from organizers to exhibitors) cannot deliver a quality guest experience, people will not come back. More than 6,000 people attended HITEC Minneapolis. Superior event arrangements can…

#HITEC: Memories from Minneapolis

Written by: Claire Kenney — Official HITEC® Minneapolis 2019 Guest Blogger It has been nearly a week since the hospitality community gathered in Minneapolis for HITEC 2019. The HITEC team presented a packed conference filled with versatile occasions to connect. Returning to my office in Chicago this week, I reflected on all…

The Guest Experience and the Power of #HITEC

Written by: Artak Gevorgian, CHAE, MBA — Official HITEC® Minneapolis 2019 Guest Blogger HITEC is very similar to the hotel experience — it is all about how it makes guests feel. So, what do moods and excitement have to do with attending HITEC? I think a majority of HITEC attendees and exhibitors will…

A Review of Today’s Hotels of the Future

Written By: Evita Ma These days, technology is transforming the customer experience at an alarming rate. Many hoteliers wonder what the future hotel will look like. Flyzoo Hotel, regarded as Alibaba Group’s first future hotel, was opened in mid-December 2018. Numerous news and media outlets applauded its futuristic design and…

Personalizing the Guest Experience While Protecting their Privacy — A HITEC Europe Preview

As competition intensifies and technology evolves, the hospitality industry must rise to meet the latest expectations of all traveling demographics — and that now includes a customized guest experience. The modern traveler has come to expect a certain level of personalization that saves them both time and energy while also…

A Few of My Favorite (HITEC) Things

Written By: James Lingle, an official guest blogger for HITEC Houston 2018 It is hard to believe that HITEC is over. If you had the chance to read my pre-HITEC blog, you might recall that I was fretting about being ready for HITEC. Now that it is over, I cannot…

Club & Hotel Controllers Conference 2018: Count me in for 2019!

Written By: Laura Resco, official event guest blogger for the HFTP Club and Hotel Controllers Conference 2018 The Club & Hotel Controllers Conference was my first HFTP event, and I can assure you, it will not be my last! Each person involved in it went above and beyond to make…