Being a Service Critic is in my DNA

By Jennifer Jones, HITEC 2018 Guest Blogger Being in the hospitality industry, we are a little more critical than the rest of the population when we experience issues as a guest at a hotel. At the same time, I believe we can also be exceedingly complimentary when our guest experience…

Remember HITEC Houston?

Written By: Kara Heermans, an official guest blogger for HITEC Houston 2018 I hope you have not forgotten the excitement of HITEC® Houston already — but I know how quickly returning to a large inbox and a pile of to-do items can cast aside your intentions for all those good…

HITEC Amsterdam 2018: Why I Will Definitely Be Back

Written By: Sherif Mamdouh, official guest blogger for HITEC® Amsterdam 2018 This has been my first HITEC conference, and it has been one of the most informative three days I have had since I entered the world of hospitality a couple of years ago. While I prepared for the conference, I read…