What Bill Marriott’s Parting Words Mean to Your Company

Bill Marriott stepped down recently as CEO of Marriott International. In the flood of news coverage, the focus has been on three things: His business history His successor The future of the company and the industry In general, the news coverage is missing the core ingredient to his success. Can…

Future Hospitality Technology – ASIMO’s Competition

During my GUESTROOM 20X presentations and demonstrations on potential future hospitality technologies, I often talk about ASIMO — Honda’s robot that can run, walk up and down stairs, make eye contact and remember you years later after only having one conversation with you. It seems that ASIMO, created in Japan,…