Revolutionizing Hospitality: How AI-Powered Chatbots and Virtual Concierge Services Elevate the Guest Experience
Written by: Nina Drager Embracing the Future of Guest Service The hospitality industry is constantly on the lookout for innovative technologies that could further improve the guest experience and streamline operations. With the rise of AI-powered chatbots and virtual concierge…
The Potential of Blockchain Technology in Boosting African Tourism
Written by: Obiora Ndili Africa is home to some of the world’s most beautiful natural wonders and diverse cultural experiences. It has become a popular destination for tourists from around the globe. But the tourism industry in Africa is facing…
The Future of Event Risk Management: Leveraging the Power of the Metaverse
Written by: Juliette Girardin Event risk management is critical to ensuring the safety and security of attendees, personnel and the venue. It takes time and effort to identify, assess and mitigate possible risks to an event’s success. Yet, because most…
Total Revenue Management and the Mi$$ed Opportunities
Written by: Katerina Papadima Total revenue management is not a new concept, but it is one that hoteliers will embrace more for the years to come. To implement it, though, we first need to define it. What is total revenue…
From HR to VR: A New Era of Training
Written by: Amanda Charreton Imagine putting on a headset and suddenly finding yourself behind the front desk attending to a guest in need or behind the scenes in the kitchen setting up the perfect tray for room service delivery. Even…
Can Proptech Solve the Asset-heavy/ Asset-light Dilemma?
Written by: Victoria Loing In a globalized world and very competitive setting, hotels are fighting to remain leaders in their market. Which brand to develop? How to retain customers? Which innovative technology to implement? Which business model strategy to follow?…
Digital Art in the Hospitality Industry
Written by: Ekaterina Meshcheryakava We live in a time where NFTs are as common as oil paintings of waterlilies back in the time of Monet. Digital art is on the rise and cannot be ignored. Technology has been on the…
The Ghost Kitchen Has Risen: How Do You Feel?
Written by: Ruogu Wang Have you ever ordered food delivery from a new restaurant that was so delicious, it made you want to go there to dine in? Sadly, these days that might be impossible — because that restaurant may…
Monkeys and Marriott: Uses of NFTs in the Hospitality Industry
Written by: Shubham Khemka Imagine you had an online avatar — a “mini-me” version of you, an identity card that includes your face (albeit in animated form) and a unique code. Instead of presenting your real ID card every time,…
Choosing Your Zoom Backdrop: Where Will You Work from Today?
Written By: Florencia Laber Taking a work call by the Caribbean beach hearing the sound of the ocean and getting your tan on? How about at a French café listening to jazz and enjoying a croissant? Or maybe in the…