All About Chatbots: The Hotel Industry Can Thrive Through Automation
Written by: Tyler Boykin The hotel industry is facing a perfect storm. Post-pandemic travel has resumed, but hotels must grapple with a labor shortage and wage inflation. The U.S. Travel Association recently reported that travel spending in April 2022 had…
To Chip or Not to Chip? (Insights from a HITEC Orlando Guest Blogger)
Written by: Jennifer Jones Last year at HITEC Dallas 2021, I blogged about the infamous chip shortage that caused headaches all over our industry in regards to procuring a lot of the necessary electronics hotels depend on. This year, I…
Does ‘Smart City’ Mean ‘Smart Hotels’?
Smart city foundations—digitization, new technologies (Blockchain, AI, and Internet of Things) and corresponding data—seem to be on everybody’s mind in Dubai, with countless tech events hosted daily around the city.
Ready Player One: How Can Hoteliers Capitalize On eSports?
Written by: Anastasiia Petryshche Even though it was initially marketed as a new kind of massively multiplayer online game, the OASIS quickly evolved into a new way of life.” -Ernest Cline In his award-winning movie “Ready Player One,” Steven Spielberg…
COVID Chronicles: Village Hotels’ Secret to Operational Flexibility and Efficiency
Village Hotels is a UK-based hotel group with 31 properties, known for integrating a high-tech approach into a seamless guest experience. This feature was originally published on the GX Spotlight website. We sat down (virtually, of course) with Jon Davis,…
GX Spotlight: These Hotels Excel at Guest Experience with Technology, Service and Data-driven Decisions
GX Spotlight began with the mission to showcase inspiring hotels that are dedicated to creating unique guest experiences. The first six months of the GX Spotlight experience showcased the ways in which various hotels have leveraged technology to achieve operational…
Apple iOS NFC Contactless Access Control: A Coronavirus Response
Written by: Nick Price The use of near field communication (NFC) for business applications has been on the rise, and as hotels adjust to incorporate contactless operations to reduce the spread of Covid-19, this might be a key solution to…
Transition Technology for Hospitality – From Clean to Cleaner
Written by: Frank Wolfe, CAE, FIH Making a comfortable stay for your guests will shift to new cleanliness practices and technologies. Do you remember where you were when COVID-19 changed the world? Although it was not until several hours later…
Sentiment Survey Reveals Top Hospitality Technology Decisions in 2020
The results are in for the inaugural Hospitality Technology Sentiment Survey, co-produced by HFTP and Hospitality Net. This survey sponsored by Shiji with partners EHL and Puzzle Partner serves as an indicator of pertinent technology trends in the hospitality industry. The report uncovers some surprising insights based on the…
Food for Thought at #HITEC: Is AI like Kale?
Written by: Jennifer Jones — Official HITEC® Minneapolis 2019 Guest Blogger The big buzz word this year at HITEC is all about AI. It is the latest trend in the hospitality tech stack and as you walk the aisles on the show…