GX Spotlight: These Hotels Excel at Guest Experience with Technology, Service and Data-driven Decisions

GX Spotlight began with the mission to showcase inspiring hotels that are dedicated to creating unique guest experiences. The first six months of the GX Spotlight experience showcased the ways in which various hotels have leveraged technology to achieve operational and guest experiential goals that would have been pipe dreams…

Apple iOS NFC Contactless Access Control: A Coronavirus Response

Written by: Nick Price The use of near field communication (NFC) for business applications has been on the rise, and as hotels adjust to incorporate contactless operations to reduce the spread of Covid-19, this might be a key solution to consider. Use of NFC is practicable for contactless payment at…

Transition Technology for Hospitality – From Clean to Cleaner

Written by: Frank Wolfe, CAE, FIH Making a comfortable stay for your guests will shift to new cleanliness practices and technologies. Do you remember where you were when COVID-19 changed the world? Although it was not until several hours later that it dawned on me that it happened, I was…

Sentiment Survey Reveals Top Hospitality Technology Decisions in 2020

The results are in for the inaugural Hospitality Technology Sentiment Survey, co-produced by HFTP and Hospitality Net. This survey sponsored by Shiji with partners EHL and Puzzle Partner serves as an indicator of pertinent technology trends in the hospitality industry. The report uncovers some surprising insights based on the feedback gathered from over 540 survey respondents from around the…

Food for Thought at #HITEC: Is AI like Kale?

Written by: Jennifer Jones — Official HITEC® Minneapolis 2019 Guest Blogger The big buzz word this year at HITEC is all about AI. It is the latest trend in the hospitality tech stack and as you walk the aisles on the show floor, you’re bound to find multiple providers who offer some…