Will Guests Say “I Do” Again? Survey of Tech’s Impact on Guest Satisfaction
By: Agnes DeFranco, Ed.D., CHAE, CHE, CHIA, CAHTA and Minwoo Lee, Ph.D., MBA, CHE, CHIA This is a recap of a recent survey that examines the use of technology by hotel guests and how it impacts their overall stay satisfaction…
Securing the Internet of Things (IoT)
With the technological advancements emerging in recent years, it seems like everything is interconnected. Individuals can change the temperature in their house, open curtains, turn on a light, unlock a door or even track the contents of their refrigerator. All…