A Homerun: Research Shows Hotel Guest Sentiments on Technology Have Improved Over Time
By: Agnes DeFranco, Minwoo Lee and Jihye Min May 11, 2023 marked the end of the federal COVID-19 Public Health Emergency. Indeed, the pandemic has had an impact on the perception of technology usage among hotel guests. The need to…
Five Must-Know Steps for Confidently Predicting Hotel Performance
Written by: Nate Nasralla In the first post of this two-part blog series, we outlined the most common mistakes that result in errant and inefficient forecasting processes. Also, while many pieces to the hospitality experience from reservations to revenue management…
Five Mistakes to Avoid When Forecasting Hotel Performance
Written by: Nate Nasralla It’s been said only one percent of businesses are able to achieve 90 percent forecasting accuracy 30 days out. That is pretty poor — and despite access to unprecedented amounts of guest and operations data, and…
Attention, Hotels: How Do You Use Technology to Transform the Guest Experience?
How are evolving and emerging technologies being leveraged to transform and enhance the guest experience? The hospitality industry wants to know. The guest experience is becoming about more than just great service. Recent studies indicate that by 2020 customer experience…
Omnichannel Surveys: The Next Step In Collecting Critical Customer Feedback
Written by: Jaime Bailey Back in 2013, Walker Insights made the bold prediction that by 2020 customer experience would overtake price and product as the key brand differentiator. Now, with 2020 literally weeks away, are they right? Further, how can you…
#HITEC: Memories from Minneapolis
Written by: Claire Kenney — Official HITEC® Minneapolis 2019 Guest Blogger It has been nearly a week since the hospitality community gathered in Minneapolis for HITEC 2019. The HITEC team presented a packed conference filled with versatile occasions to connect. Returning to…
The Guest Experience and the Power of #HITEC
Written by: Artak Gevorgian, CHAE, MBA — Official HITEC® Minneapolis 2019 Guest Blogger HITEC is very similar to the hotel experience — it is all about how it makes guests feel. So, what do moods and excitement have to do with attending HITEC?…
There Is Still Time to Plan for Your HITEC Experience
Written by: Artak Gevorgian, CHAE, MBA — Official HITEC® Minneapolis 2019 Guest Blogger I have participated as an official event guest blogger for HFTP twice before — at both the 2017 and 2018 HFTP Annual Convention. I heard all about HITEC in the…
Anticipating Guests’ Needs Using 3-D Location Technology
Written by: Manlio Allegra Like many industries upended by new technologies in recent years, the hotel industry is feeling the pain of house-sharing websites, with the largest threat coming from Airbnb. According to recent research conducted by Florida State University,…
Personalizing the Guest Experience While Protecting their Privacy — A HITEC Europe Preview
As competition intensifies and technology evolves, the hospitality industry must rise to meet the latest expectations of all traveling demographics — and that now includes a customized guest experience. The modern traveler has come to expect a certain level of…