Brad’s Laws for Good Hotel IT Products

I’m going to start with a caveat: An old, jaded and cynical hospitality software developer wrote this post. I think in terms of return on investment. If you think that hotels are gilded palaces to guest experience, then this post is not for you. You…

Top 3 [+1] Favorite Guest Technologies From HITEC 2012

Finally, a moment to recharge – for both my smart phone and myself. HITEC 2012 is my first experience with Hospitality Finance and Technology Professionals (HFTP). I am quite impressed with the organization and array of innovative technologies I see in the exhibit hall. Now…

[Part 1] HITEC 2012 Preview

This is a two-part series previewing HITEC 2012, held June 25-28 in Baltimore, Md. In case you weren’t aware, HITEC 2012 is knocking on our door. So things are in full swing here at the HFTP office – HITEC headquarters. We’re busy putting finishing touches…

11 Ways Mobile Technology Could Change Hotel Experience

This is an excerpt from an original article featured in the January issue of the Hotel Business Review. Reprinted from the Hotel Business Review with permission from www.hotelexecutive.com. In such a short amount of time, mobile technology has changed the way that the world does…

What Technologies Hotel Guests Want and Don’t Want

A Survey of Hotel Guests Shows What Technology Features are Important to Them When They Travel The integration of technology into our everyday routine is seamless — used in communication, design, decision-making, orientation and entertainment. With mobile smart devices in our hands, and media and…

Future Hospitality Technology – ASIMO’s Competition

During my GUESTROOM 20X presentations and demonstrations on potential future hospitality technologies, I often talk about ASIMO — Honda’s robot that can run, walk up and down stairs, make eye contact and remember you years later after only having one conversation with you. It seems…

FACT: Hotel Key Cards Don’t Carry Personal Information

Persistent Internet rumors that magnetic swipe cards carry personal information is one privacy concern that needs to be discarded As consumers interact and transact more frequently online, divulging personal and financial information is often done without much hesitation. Many trust security measures are in place,…