Will Guests Say “I Do” Again? Survey of Tech’s Impact on Guest Satisfaction

By: Agnes DeFranco, Ed.D., CHAE, CHE, CHIA, CAHTA and Minwoo Lee, Ph.D., MBA, CHE, CHIA This is a recap of a recent survey that examines the use of technology by hotel guests and how it impacts their overall stay satisfaction and re-booking intentions. The full report is also available for…

Summary of Social Distancing Technologies in Hotels: What Are Our Guests Telling Us?

Written by: Agnes DeFranco, Ed.D., CHAE, CHE, CHIA, CAHTA and Cristian Morosan, Ph.D., MSc, CHTP The current COVID-19 pandemic has caused unprecedented challenges for many economic sectors. One of the most highly impacted industry by the pandemic is the hospitality industry. And as we have progressed through this worldwide crisis,…

Recap of Digital Learning Day

On March 23, 2016, HFTP held its first Digital Learning Day which was open to any professional who was interested in expanding their knowledge of the industry. Digital Learning Day covered a range of topics including ethics, cyber security, physical security and online presence. Perhaps the best perk of Digital…