COVID Chronicles: Village Hotels’ Secret to Operational Flexibility and Efficiency
Village Hotels is a UK-based hotel group with 31 properties, known for integrating a high-tech approach into a seamless guest experience. This feature was originally published on the GX Spotlight website. We sat down (virtually, of course) with Jon Davis,…
Attention, Hotels: How Do You Use Technology to Transform the Guest Experience?
How are evolving and emerging technologies being leveraged to transform and enhance the guest experience? The hospitality industry wants to know. The guest experience is becoming about more than just great service. Recent studies indicate that by 2020 customer experience…